Dear valued members, when booking a slot with us, we invite you to check your inbox for exclusive member-only discount codes. In the event you cannot find a code, members are encouraged to contact us at bookingAI@plator.co.uk with the subject line 'I would like a promo code.' We will strive to respond within 2 working days with a personalised discount code for your booking. If you are not yet a member, consider joining our community and reaching out for your exclusive code. Thank you for choosing Plator Ltd.

Please note that refunds are not automatic as we review each request against our policy. We will notify you if a refund is going to be issued, and it may then take some time to appear in your bank account: Refund Policy.