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Legal

Thank you for visiting our website. We want to ensure that your experience with us is transparent, trustworthy, and in compliance with legal standards. For an enhanced experience, users on laptops or PCs will enjoy additional navigation links conveniently anchored to relevant sections, alongside simplified notes on the right side. Due to the screen size limitations on mobile devices, this feature is optimized for larger screens. This legal page is designed to provide you with important information about our website's terms, privacy practices, and more. Please take a moment to review the sections below to understand your rights and responsibilities as a user of our site. If you have any questions or require further clarification, don't hesitate to contact us at contactAI@plator.co.uk. Your privacy and security are important to us, and we're committed to maintaining the highest standards. Thank you for choosing us.

Privacy Policy

This Privacy Policy is provided in a layered format so you can click through to the specific areas set out below.

This is the website privacy notice of Plator Ltd for www.platorai.com.

 

We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from). We’ll also tell you about your privacy rights and how data protection law protects you.

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TABLE OF CONTENTS

1. WHO WE ARE AND IMPORTANT INFORMATION

2. THE PERSONAL DATA WE COLLECT ABOUT YOU

3. HOW WE COLLECT YOUR PERSONAL DATA

4. HOW WE USE YOUR PERSONAL DATA

5. WHO WE SHARE YOUR PERSONAL DATA WITH

6. INTERNATIONAL TRANSFERS

7. DATA SECURITY

8. DATA RETENTION

9. YOUR LEGAL RIGHTS

10. CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF CHANGES

11. QUERIES, REQUESTS OR CONCERNS

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1.         WHO WE ARE AND IMPORTANT INFORMATION 

What is the purpose of this privacy notice?

 

This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you:

  • Visit our website and consent to our use of cookies.

  • Contact us to deliver our product or services to you.

  • Contact us regarding interest or use of product or service we offer.

  • Request a download of our publications.

  • Create, or login to, an account on our website.

  • Subscribe to one of our website Membership Plans.

  • Login to our website members area.

  • Request to join or subscribe to our mailing list to be sent our e-newsletters.

  • Register for, or have attended, events, webinars, podcasts, and conferences.

  • Respond to quick surveys or focus groups questionnaires via on-line forms.

  • Book, amend or cancel an Initial Assessment Consultation, via the on-line calendar request to book.

  • Use our online chat function.

  • Applying to work, or partner with us (submitting your CV if it contains personal & work history information)

  • Have made a complaint or enquiry to us.

  • Contact us for further information.

 

This website is not intended for children, and we do not knowingly collect data relating to children. However, it's important to note that if a child goes on the website and we are unaware of their underage status, data may inadvertently be collected.

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You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

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Plator Ltd is a private limited company registered in England and Wales. Company number 13148162. Plator Ltd. is the controller and responsible for your personal data (collectively referred to as "Plator", "we", "us" or "our" in this privacy notice). Our contact details are Unit 4 City Limits, Danehill, Reading, Berkshire, England, RG6 4UP. Email: contactAI@plator.co.uk Phone: +44 (0)7876 478476. For all data matters please contact our Data Protection Officer: dpo@plator.co.uk. Plator Ltd is the controller and responsible for this website.

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This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

When you leave our website, we encourage you to read the privacy notice of every website you visit.

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2.         THE PERSONAL DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. You can find out more about personal data from the Information Commissioners Office.

 

We collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name/last name/username/marital status/title/date of birth/gender.

  • Contact Data includes billing address/delivery address/email address/telephone numbers.

  • Financial Data includes payment details/bank account/payment card details/credit card information.

  • Transaction Data includes details about payments to and from customers/other details of products customers have purchased and purchase history.

  • Technical Data includes Internet protocol (IP) address/customer login data (e-mail address; password) /browser data/browser type and version/location/computer or device operating system and platform/other technology/connection information on the devices users use to access the website.

  • Profile Data includes personal profile, usernames, and passwords/purchases and/or orders made, user/customer preferences/feedback including comments, product reviews, and recommendations.

  • Usage Data includes information about how the user uses the website, products, and services.

  • Marketing & Communications Data includes the user’s preferences in receiving marketing from the business and third parties, and the users’ communication preferences.

  • Employment Data includes current and past employment information, job titles, work history, qualifications, CVs, references, and other information relevant to employment applications and employment history.

 

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

 

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

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Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

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3.         HOW WE COLLECT YOUR PERSONAL DATA

We use different methods to collect data from and about you including through:

  • Directly. You may give us your Identity, Contact, Financial, Transaction, Profile, Marketing & Communications Data: Open Here

  • Automated technologies or interactions. As you interact with our website, we may automatically collect Technical and Usage Data about your equipment, browsing actions and patterns. We may use software monitory tools to measure and receive, collect and store session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We collect this personal data by using cookies and other similar technologies / monitory tools. Please see our Cookie Policy for further details.

  • Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:

    • Identity, Contact and Financial Data from publicly availably sources such as Companies House and the Electoral Register based inside the UK.

    • Identity, Contact, Technical and Marketing & Communications Data from Social Media Platforms such as Instagram when you log-in or sign-up using your social media, we may receive Personal Information from that service (e.g., your username, basic profile Personal Information)

    • Identity, Contact, Technical and Marketing & Communications Data from Single Sign On Platforms such as Google, when you log-in or sign-up using your Google account, we may receive Personal Information from that service (e.g., your username, basic profile Personal Information)

    • Identity and Contact Data from security providers, fraud detection and prevention providers for example to help us screen out users associated with fraud.

    • Identity and Contact Data from lead enhancement companies which help us to improve our service offering and advertising/marketing partners in order to monitor, manage/measure our ad campaigns.

    • Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Wix Payments, available in the UK.

    • Technical and Usage Data from the following parties:

      • Analytics providers such as Google Analytics based outside the UK.

      • Search information providers such as Google based outside the UK.

 

Plator does not control and is not responsible for the actions or policies of any Third Party Service, and your use of any Third Party Service is at your own risk. We encourage you to review any privacy policy accompanying a Third Party Service and ask such Third Party Service for any clarifications you may need before deciding to install and/or use their services.

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4.         HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Performance of Contract this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

  • Legitimate Interest this means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting our Data Protection Officer: dpo@plator.co.uk.

  • Comply with a legal or regulatory obligation this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

 

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by unsubscribing by following the opt-out links on any marketing message sent to you, or by contacting our Data Protection Officer: dpo@plator.co.uk.

 

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so.

 

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact our Data Protection Officer: dpo@plator.co.uk if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table here.

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Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

 

We have established the following personal data control mechanisms:

  • Promotional offers from us

    • We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

    • You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

  • Third-party marketing

    • Plator does NOT sell your personal data to third parties for marketing purposes. Additionally, we utilise Google Analytics for analysing website traffic. While we aim to use anonymized and aggregated data to respect your privacy, please be aware that the anonymization process is dependent on the functionalities provided by Google Analytics. We cannot be held responsible if certain information is not fully anonymized due to limitations beyond our control. For more details, you may refer to Google Analytics' privacy policy.

 

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by unsubscribing by following the opt-out links on any marketing message sent to you, or by contacting our Data Protection Officer: dpo@plator.co.uk at any time.

 

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product or service experience or other transactions.

 

Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

 

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact our Data Protection Officer: dpo@plator.co.uk.

 

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

 

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

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5.         WHO WE SHARE YOUR PERSONAL DATA WITH

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

  • External Third Parties Service. Plator uses a number of selected and trusted external service providers, whose services and solutions complement, facilitate and enhance our own.

    • Providers acting as processors based UK, Europe and US who web hosting, domain management and email services such as Wix who we use for our website services. For more information Wix’s privacy policy in relation to Wix users (such as Plator) and their users user (such as PlatorAI visitors, subscribers, members).

    • Providers acting as processors based UK, Europe and US who provide IT and System administration services. These include cloud storage (hosting) and virtual server services (Software as a Service providers), fixed and mobile communications providers, data and cyber security services, domain name registrars, fraud detection and prevention services, web analytics, e-mail distribution and monitoring services, session recording and remote access services, performance measurement, data optimisation

    • Providers acting as processors based UK who provide billing and payment processing services.

    • Professional advisers acting as processors including lawyers, bankers, auditors, accountants and insurers based UK who provide, consultancy, legal, insurance and accounting services.

    • Other selected affiliates we may choose such as HM Revenue & Customs, regulators and other authorities acting as processors based in the United Kingdom who require reporting of processing activities in certain circumstances.

  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

 

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

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6.         INTERNATIONAL TRANSFERS

Plator Ltd. does not directly transfer your personal data outside the UK. 

However, many of our external third parties are based outside the UK so their processing of your personal data will involve a transfer of data outside the UK. 

We only use credible suppliers who themselves have put in place relevant policies and safeguards:  

Please contact us at: dpo@plator.co.uk if you want further information on the specific mechanism.  

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7.         DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. 

 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. 

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8.         DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. 

 

By law we have to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after they cease being customers for tax purposes. 

 

In some circumstances you can ask us to delete your data: see Your legal rights below for further information. 

 

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you. 

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9.         YOUR LEGAL RIGHTS

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:  

  • The right to request a copy of the personal data which we hold about you; 

 

  • The right to request that we correct any personal data if it is found to be inaccurate or out of date; 

 

  • The right to request your personal data is erased where it is no longer necessary to retain such data; 

 

  • The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;  

 

  • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);  

 

  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing; 

 

  • The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).  

If you wish to exercise any of the rights set out above, please contact our Data Protection Officer: dpo@plator.co.uk. 

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You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. 

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We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. 

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We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. 

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10.       CHANGES TO THIS NOTIVE AND YOUR DUTY TO INFORM US OF CHANGES

This version was last updated on 9th November 2023 and historic versions can be obtained by contacting contact our Data Protection Officer: dpo@plator.co.uk. 

 

Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current. 

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11.         QUERIES, REQUEST OR CONCERNS

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact our Data Protection Officer: dpo@plator.co.uk. 

 

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office via email at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK. 

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Markel Law owns the copyright in this document. As a paying member of the Federation of Small Business (FSB) and in accordance with our membership agreement, Plator Ltd. have been granted permission to use this document. You may download and print this document solely for your reference. However, you are expressly prohibited from using, copying, or reproducing this document with the intent of making a profit or gaining financially from it. Additionally, you may not sell or distribute this document to third parties who are not members of your organization, whether for monetary payment or otherwise.

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Please be aware that this document is intended to serve as general guidance only and does not constitute legal advice. Plator does not provide legal advice, and this document should not be considered a substitute for seeking advice from professional legal or other competent advisers. Before making any decisions or taking any actions based on this document, it is advisable to consult with a qualified legal professional.

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Under no circumstances will Plator Ltd. be liable for any decisions made or actions taken in reliance on the information contained within this document, nor for any consequential, special, or similar damages, even if you have been advised of the possibility of such damages.

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Please note that Plator Ltd. retains the right to update and maintain the most current versions of this document on its website, and your local copy may not reflect the most recent changes. 

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1. WHO WE ARE AND IMPORTANT INFORMATION
THE PERSONAL DATA WE COLLECT ABOUT YOU
HOW WE COLLECT YOUR PERSONAL DATA
HOW WE USE YOUR PERSONAL DATA
WHO WE SHARE YOUR PERSONAL DATA WITH

We've Simplified It for You!

  • Plator Ltd's Privacy Policy emphasizes our dedication to protecting your personal data and provides insights into how we manage it.

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  • View our table of contents here with clickable access to each section.

  • Plator Ltd's privacy notice explains data collection during website interactions.

  • It covers various activities, including website visits, service inquiries, and event registrations.

  • The company, based in England and Wales, is the data controller.

  • The notice addresses cookies, services, and interactions like surveys and webinars.

  • The website isn't for children, and Plator doesn't knowingly collect child-related data.

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  • Users should read this alongside specific privacy notices provided on occasion.

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  • Third-party links on the website are beyond Plator's control.

  • Plator Ltd collects personal data like identity, contact, financial, and transaction details.

  • Technical data includes IP address, browser info, and device details.

  • Profile data covers usernames, passwords, preferences, and feedback.

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  • Usage data shows how users interact with the website and services.

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  • Marketing & Communications data includes user preferences.

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  • Aggregated data may be used for statistical or demographic purposes.

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  • Special Categories of Personal Data and criminal information are not collected.

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  • Failure to provide required personal data may affect contract fulfillment.

  • Personal data collected directly or through automated technologies like cookies.

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  • Automated technologies like cookies collect Technical and Usage Data during website interaction.

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  • Third-party sources provide various data.

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  • Data from service providers, analytics, and search providers.

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  • Plator not responsible for Third-Party Service actions.

  • We use personal data for lawful purposes such as contract performance and legal compliance.

  • Legitimate interests guide data processing to ensure optimal service and user experience.

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  • Compliance with legal and regulatory obligations is a key factor in data utilization.

  • Marketing communications rely on consent, with opt-out options available.

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  • Tailored marketing is based on user preferences and needs.

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  • Plator does not sell personal data to third parties for marketing. However google analytics policy is provided due to our limitations.

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  • Opt-out mechanisms are provided for users to control marketing messages.

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  • Users can manage cookies through browser settings, though disabling may affect website functionality.

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  • Data is used only for specified purposes, and any changes are notified to users.

  • In some cases, personal data processing may be necessary without explicit consent, as allowed by law.

INTERNATONAL TRANSFERS
DATA SECURITY
DATA RETENTION
YOUR LEGAL RIGHTS
CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF CHANGES
QUERIES, REQUEST OR CONCERNS

  • Sharing with external third parties for various purposes.

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  • External service providers include web hosting, IT services, and professional advisers.

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  • Potential sharing with affiliates, regulators, and in business transfers.

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  • All third parties must respect data security and process it as per our instructions.

  • Plator Ltd. does not directly transfer personal data outside the UK.

  • External third parties may be based outside the UK, requiring data transfers in those cases.

  • Appropriate security measures to prevent unauthorized access or disclosure.

  • Retention of personal data only as long as necessary.

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  • Consideration of data amount, nature, and sensitivity, along with legal requirements.

  • Basic customer information retained for six years for tax purposes.

  • Rights include access, correction, erasure, withdrawal of consent, and data portability.

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  • Right to object to processing in specific situations.

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  • No fee for accessing personal data, unless requests are unfounded, repetitive, or excessive.

  • Verification process to confirm identity before responding to requests.

  • Response to legitimate requests within one month.

Cookie Policy

This Cookie Policy is provided in a layered format so you can click through to the specific areas set out below.

TABLE OF CONTENTS

1. INTRODUCTION

2. WHAT ARE COOKIES

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1.         INTRODUCTION

This Cookie Policy explains how PlatorAI uses cookies and similar technologies on our website www.platorai.com (our site) and any related services. By using our Service, you consent to the use of cookies as described in this Policy.  Our website is powered by Wix, who use cookies for important reasons.  Wix cookie policy as to how is affects our website can also be found here.   

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website, allows us to improve our site; to monitor and analyze the performance, operation and effectiveness of the web platform and also to ensure the web platform is secure and safe to use.

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2.         WHAT ARE COOKIES?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive: 

  • Strictly necessary cookies.             

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.  

  • Analytical/performance cookies.             

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.  

  • Functionality cookies.            

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). 

  • Targeting cookies.             

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose. 

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In general, the cookies which are initially placed on our website by Wix may be categorized as essential cookies. However, the Wix platform gives us the ability to add multiple components, codes, third-party applications...and so on, and our website includes other types of cookies, including Google Analytics. 

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The table below explains the cookies we use from the Wix platform, along with their purposes and expiry periods. Please note that essential cookies, including both session-based and those with specified expiry periods, are listed here.

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Please note that third parties, including advertising networks and providers of external services like web traffic analysis services, may also use cookies. We have no control over these cookies, and we cannot accept any liability for third parties' compliance with their legal obligations. Additionally, please be aware that some cookies may not have specific names. These cookies are likely to be analytical/performance cookies or targeting cookies used for purposes such as session management, security, and analytics, all designed to enhance your browsing experience, as shown here.

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At present, we do not utilize advertising services or display advertisements on our website. Should this policy change in the future, we will promptly update our policies and inform our users accordingly. We are committed to providing transparency and choice to our users. Therefore, if advertising services are introduced, we will offer an option for users to withhold consent for advertising cookies so that you can manage the use of these types of cookies. Your privacy and preferences matter to us, and we strive to ensure that your online experience aligns with your choices. 

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You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.  

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Please be aware that this document is intended to serve as general guidance only and does not constitute legal advice. Plator does not provide legal advice, and this document should not be considered a substitute for seeking advice from professional legal or other competent advisers. Before making any decisions or taking any actions based on this document, it is advisable to consult with a qualified legal professional.

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Under no circumstances will Plator Ltd. be liable for any decisions made or actions taken in reliance on the information contained within this document, nor for any consequential, special, or similar damages, even if you have been advised of the possibility of such damages.

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Please note that Plator Ltd. retains the right to update and maintain the most current versions of this document on its website, and your local copy may not reflect the most recent changes.

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INTRODUCTION
WHAT ARE COOKIES

We've Simplified It for You!

  • Consent to cookie usage is implied when using the service.

  • Powered by Wix; Wix cookie policy applies.

  • Cookies help improve user experience, analyze performance, and ensure security

  • Cookies are small files stored on your browser or computer's hard drive.

  • Types of cookies:

    • Strictly necessary.

    • Analytical/performance.

    • Functionality.

    • Targeting.

  • Initially essential; other types added, including Google Analytics.

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  • Table details Wix platform cookies, purposes, and expiry periods.

  • Third parties may use cookies for advertising and analytics.

  • PlatorAI commits to transparency and user choice.

  • No current use of advertising services on the website.

  • Users can block cookies in browser settings.

  • Blocking essential cookies may limit site access.

  • Privacy and preference management is a priority.

Membership Policy

This Membership Policy is provided in a layered format so you can click through to the specific areas set out below.

TABLE OF CONTENTS

1. MEMBERSHIP ELIGIBILITY

2. MEMBERSHIP FEES

3. CODE OF CONDUCT

4. INTELLECTUAL PROPERTY

5. CHANGES TO TERMS AND CONDITIONS

6. GOVERNING LAW

7. CONTACT INFORMATION

8. CONTENT SHARING AND ATTRIBUTION

9. MEMBERSHIP RENEWAL AND CANCELLATION

10. PRIVACY AND DATA HANDLING

11. TERMINATION OF MEMBERSHIP

12. DISPUTE RESOLUTION

13. DISCLAIMER

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1.         MEMBERSHIP ELIGIBILITY

Membership in Plator Ltd. is open to all customers who visit our website. Membership is available only to individuals who are at least 18 years old. 

  • AI Enthusiast: Members of the AI Enthusiast Plan enjoy essential benefits as specified on our website.

  • AI Explorer:Elevating the experience, members of the AI Explorer Plan enjoy enhanced benefits as specified on our website, all associated with the plan's pricing.

  • AI Voyager: Embark on a journey of elevated privileges as members of the AI Voyager Plan, with specific benefits outlined on our website and associated with the plan's pricing.

  • AI Adventurer: Venture into a realm of exclusive advantages as members of the AI Adventurer Plan, gaining access to a set of benefits detailed on our website linked to the plan's pricing.

  • AI Trailblazer: Blaze a trail of excellence with the AI Trailblazer Plan, offering a higher level of benefits, including premium features, as specified on our website associated with the plan's pricing.

  • AI Pioneer: Pioneers of innovation, members of the AI Pioneer Plan enjoy the pinnacle of benefits, with premium features and unparalleled advantages as specified on our website and associated with the plan's pricing.

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2.         MEMBERSHIP FEES

The Tech Innovator and AI Pioneer membership plans come with associated fees as specified on our website. The Automation Enthusiast is a free plan available at no cost. 

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If you require a refund for you membership please refer to our Refund Policy.

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3.         CODE OF CONDUCT

Members are expected to adhere to our website's terms of use and code of conduct, treating fellow members and our staff with respect. 

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4.         INTELLECTUAL PROPERTY

Any intellectual property created or shared on our website is subject to the terms outlined in our website's terms of use. 

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5.         CHANGES TO TERMS AND CONDITIONS

We reserves the right to modify or update these terms and conditions. Members will be notified of any changes. Additionally, we retains the right to change the content provided with subscription plans. In such cases, members will be promptly notified, and they will have the option to accept the changes or reject them. we also reserves the right to add new packages or withdraw existing packages. In the event of package withdrawal, suitable alternatives will be provided, and members will have the choice of accepting the alternatives or opting for cancellation. 

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If our are questioning refunds, please refer to the Refund Policy.

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6.         GOVERNING LAW

These terms and conditions are governed by and construed in accordance with the laws of England. 

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7.         CONTACT INFORMATION

For inquiries or concerns related to membership, please contact us at contactai@plator.co.uk 

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8.         CONTENT SHARING AND ATTRIBUTION

We encourages members to share our content with proper attribution. Members may share posts and content created by us. on their own platforms, provided they give clear credit to Plator LTD. for the content.  

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Members are not permitted to claim Plator Ltd's work as their own or engage in any form of plagiarism or copyright infringement. 

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9.         MEMBERSHIP RENEWAL AND CANCELLATION

We offer memberships with automatic renewal, which will continue until cancelled by the member. Members are responsible for managing and cancelling their memberships. 

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We are not responsible for any charges or fees incurred by members who fail to cancel their memberships before the renewal date. If overlapping payments occur due to two differing membership plans, a partial refund may be given in some cases. Please refer to our Refund Policy for more information.

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10.         PRIVACY AND DATA HANDLING

We are committed to safeguarding member data and privacy. Our Privacy Policy, available on our website, outlines how we collect, handle, and protect user data. Members are encouraged to review our Privacy Policy for a comprehensive understanding of our data practices. 

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11.         TERMINATION OF MEMBERSHIP

We reserves the right to terminate a member's membership in cases of violation of our code of conduct, non-payment of membership fees, or other violations of these terms and conditions. Termination may be immediate or after due notice. 

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12.         DISPUTE RESOLUTION

In the event of disputes or disagreements between members and Plator Ltd., we encourage open communication and amicable resolution. If disputes cannot be resolved through direct communication, both parties agree to explore mediation or arbitration as a means of resolution. 

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13.         DISCLAIMER

All content and benefits provided by us are offered "as is," without warranties or guarantees regarding outcomes, results, or performance. Members acknowledge that individual results may vary. 

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To the fullest extent permitted by law, Plator Ltd. shall not be liable for any damages or losses incurred by members. Our liability is limited to the total amount paid for the membership. 

We strive to provide accurate and up-to-date information to our members to the best of our ability. However, we do not guarantee the accuracy or completeness of the information provided. Members acknowledge that the information presented is subject to change, and Plator Ltd. shall not be held liable for any inaccuracies, errors, or omissions. Members are encouraged to independently verify information and seek professional advice when necessary. Additionally, it's important to note that we utilize AI-generated content, which may introduce inaccuracies. As per OpenAI's disclaimer, we acknowledge the limitations associated with AI-generated content and advise users to exercise due diligence in verifying the information. 

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MEMBERSHIP ELIGIBILITY
MEMBERSIP FEES
CODE OF CONDUCT
INTELLECTUAL PROPERTY
CHANGES TO TERMS AND CONDITIONS
GOVERNING LAW
CONTACT INFORMATION
CONTENT SHARING AND ATTRIBUTION
MEMBERSHIP RENEWAL AND CANCELLATION
PRIVACY AND DAT HANDLING
TERMINATION OF MEMBERSHIP
DISPUTE RESOLUTION
DISCLAIMER

We've Simplified It for You!

  • Open to all website visitors.

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  • Available to individuals aged 18 and above.

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  • Three tiers with varying benefits: Automation Enthusiast, Tech Innovator, AI Pioneer.

  • Tiers 1 and 2 have specified fees; Automation Enthusiast (Free Plan) is free.

  • Members must follow website terms and code of conduct.

  • Content subject to website terms regarding intellectual property.

  • Reserves right to modify terms.

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  • Notification of changes to members.

  • Encourages proper attribution when sharing content.

  • Prohibits claiming Plator Ltd.'s work as one's own.

  • Automatic renewal until member cancels.

  • Members responsible for canceling; refer to refund policy for overlapping payments.

  • ​Privacy Policy outlines data practices; review encouraged.

  • Right to terminate for code of conduct violations, non-payment, or other breaches.

  • Encourages open communication for dispute resolution.

  • Mediation if direct communication fails.

  • Content and benefits provided "as is."

  • Liability limited to total membership payment.

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  • Strives for accuracy; acknowledges AI content limitations; advises verification.

Terms of Website Use

This Terms of Website Use Policy is provided in a layered format so you can click through to the specific areas set out below.

Please read these terms and conditions of website use before using this site. 

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TABLE OF CONTENTS

1. TERMS OF WEBSITE USE

2. OTHER APPLICABLE TERMS

3. INFORMATION ABOUT US

4. CHANGES TO THESE TERMS

5. CHANGES TO OUR SITE

6. ACCESSING OUR SITE

7. YOUR ACCOUNT AND PASSWORD

8. INTELLECTUAL PROPERTY RIGHTS

9. NO RELIANCE ON INFORMATION

10. LIMITATION OF OUR LIABILITY

11. UPLOADING CONTENT TO OUR SITE

12. RIGHTS YOU LICENCE

13. VIRUSES

14. LINKING TO OUR SITE

15. THIRD PARTY LINKS AND RESOURCES IN OUR SITE

16. APPLICABLE LAW

17. CONTACT US

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1.         TERMS OF WEBSITE USE

This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website www.platorai.com (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.

 

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site.

 

We recommend that you print a copy of this for future reference.

 

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

 

If you do not agree to these terms of use, you must not use our site.

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2.         OTHER APPLICABLE TERMS

These terms of use refer to the following additional terms, which also apply to your use of our site:

 

Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

 

Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.

 

Our Cookie Policy, which sets out information about the cookies on our site.

 

If you purchase goods from our site, our Terms and Conditions of Supply will apply to the sales. If you enter into a service contract with us, the specific terms and conditions applicable to the services will be provided separately. Please note that Membership Plans available on www.platorai.com are distinct from the Consultancy Services we provide. Please refer to Membership Policy.

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3.         INFORMATION ABOUT US

www.platorai.com is a site operated by Plator Ltd. ("We"). We are registered in England and Wales under company number 13148162 and have our registered office at Unit 4 City Limits, Danehill, Reading, Berkshire, England, RG6 4UP. Our main trading address is Unit 4 City Limits, Danehill, Reading, Berkshire, England, RG6 4UP. We are not VAT registered.

 

We are a limited company.

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4.         CHANGES TO THESE TERMS

We may revise these terms of use at any time by amending this page.

 

Please check this page from time to time to take notice of any changes we made, as they are binding on you.

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5.         CHANGES TO OUR SITE

We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.

 

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

 

6.         ACCESSING OUR SITE

Our site is made available free of charge.

 

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

 

You are responsible for making all arrangements necessary for you to have access to our site.

 

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

 

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time. If you choose to access our site from outside the United Kingdom, you do so at your own risk.

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7.         YOUR ACCOUNT AND PASSWORD

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

 

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

 

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at dpo@plator.co.uk.

 

8.         INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. 

 

Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

 

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

 

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

 

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

 

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

 

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

 

9.         NO RELIANCE ON INFORMATION

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

 

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

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10.         LIMITATION OF OUR LIABILITY

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

 

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

 

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

 

  • use of, or inability to use, our site; or

 

  • use of or reliance on any content displayed on our site.

 

  • If you are a business user, please note that in particular, we will not be liable for:

 

  • loss of profits, sales, business, or revenue;

 

  • business interruption;

 

  • loss of anticipated savings;

 

  • loss of business opportunity, goodwill or reputation; or

 

  • any indirect or consequential loss or damage.

 

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

 

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

 

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and Conditions of Supply. If you enter into a service contract with us, the specific terms and conditions applicable to the services will be provided separately. Please note that Membership Plans available on www.platorai.com are distinct from the Consultancy Services we provide. Please refer to Membership Policy.

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11.         UPLOADING CONTENT TO OUR SITE

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

 

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

 

Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of the Site a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in the next paragraph (Rights you licence).

 

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

 

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

 

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

 

The views expressed by other users on our site do not represent our views or values.

 

You are solely responsible for securing and backing up your content.

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12.         RIGHTS YOU LICENCE

When you upload or post content to our site, you grant the following licenses:

 

  • A worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that content in connection with the services provided by our site and across different media and to promote the site or services; and

 

  • A worldwide, non-exclusive, royalty-free, transferable licence to allow third parties to use the content for their purposes.

 

We will only ever use your materials to carry out your instructions to us – unless, very exceptionally, a court or other regulator orders us to disclose them.

 

13.         VIRUSES

We do not guarantee that our site will be secure or free from bugs or viruses.

 

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

 

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

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14.         LINKING TO OUR SITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

 

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

 

You must not establish a link to our site in any website that is not owned by you.

 

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home

page.

 

We reserve the right to withdraw linking permission without notice.

 

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

 

If you wish to make any use of content on our site other than that set out above, please contact dpo@plator.co.uk.

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15.         THIRD PARTY LINKS AND RESOURCES IN OUR SITE

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

 

We have no control over the contents of those sites or resources.

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16.         APPLICABLE LAW

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction.

 

However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

 

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

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17.         CONTACT US

To contact us, please email dpo@plator.co.uk.

 

Thank you for visiting our site.

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Markel Law owns the copyright in this document. As a paying member of the Federation of Small Business (FSB) and in accordance with our membership agreement, Plator Ltd. have been granted permission to use this document. You may download and print this document solely for your reference. However, you are expressly prohibited from using, copying, or reproducing this document with the intent of making a profit or gaining financially from it. Additionally, you may not sell or distribute this document to third parties who are not members of your organization, whether for monetary payment or otherwise.

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Please be aware that this document is intended to serve as general guidance only and does not constitute legal advice. Plator does not provide legal advice, and this document should not be considered a substitute for seeking advice from professional legal or other competent advisers. Before making any decisions or taking any actions based on this document, it is advisable to consult with a qualified legal professional.

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Under no circumstances will Plator Ltd. be liable for any decisions made or actions taken in reliance on the information contained within this document, nor for any consequential, special, or similar damages, even if you have been advised of the possibility of such damages.

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Please note that Plator Ltd. retains the right to update and maintain the most current versions of this document on its website, and your local copy may not reflect the most recent changes.

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TERMS OF WEBSITE USE
OTHER APPLICABLE TERMS
INFORMATION ABOUT US
CHANGES TO OUR TERMS
CHANGES TO OUR SITE
ACCESSING OUR SITE
YOUR ACCOUNT AND PASSWORD

We've Simplified It for You!

  • Read these terms before using the site.

  • Applicable to guests and registered users.

  • Urges careful reading before site usage.

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  • By using our site, you accept the terms of use.

  • Refers to additional terms like Privacy Policy, Acceptable Use Policy, Cookie Policy, and Terms and Conditions of Supply.

  • Consent to data processing implied.

  • Identifies Plator Ltd. as the operator.

  • Provides company details and registration information.

  • States the right to revise terms and update the site.

  • Users urged to check for changes periodically.

  • Describes the temporary, free availability of the site.

  • No guarantee of uninterrupted access.

  • Users responsible for necessary arrangements.

  • Emphasizes confidentiality of user information.

  • Right to disable accounts for non-compliance.

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  • Prompt notification of security breaches required.

  • Plator Ltd. owns or licenses all intellectual property rights.

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  • Limited use for personal purposes allowed.

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  • Commercial use requires a license.

  • Content on the site is for general information.

  • Professional advice recommended.

  • No guarantees on accuracy or completeness.

  • No liability for certain losses or damages.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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  • Specific exclusions for business and consumer users.

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  • Disclaimer for virus-related issues and linked content.

  • Compliance with Acceptable Use Policy required.

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  • Uploaded content considered non-confidential.

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  • Rights granted to use, store, and distribute content.

  • Grants licenses for using and promoting content.

  • Limited use for fulfilling instructions.

  • No guarantee of a secure, bug-free site.

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  • User responsibility for virus protection.

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  • Prohibited misuse leading to criminal offenses.

  • Permitted linking with fairness and legality.

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  • Right to withdraw linking permission.

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  • Compliance with Acceptable Use Policy required.

  • No control over third-party linked content.

  • Governing law for consumers and businesses.

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  • Exclusive jurisdiction in England and Wales.

INTELLECTUAL PROPETY RIGHTS
NO RELIANCE ON INFORMATION
LIMITATON OF OUR LIABILITY
UPLODING CONTEN TO OUR SITE
RIGHTS YOUR LICENCE
VIRUSES
LINKING TO OUR SITE
THIRD PARTY LINKS AND RESOURCE IN OUR SIE
APPLICABLE LAW
CONTACT US

Acceptable Use Policy

This Acceptable Use Policy is provided in a layered format so you can click through to the specific areas set out below.

TABLE OF CONTENTS

1. INTRODUCTION

2. PROHIBITED USE

3. INTERACTIVE SERVICES

4. CONTENT STANDARDS

5. SUSPENSION AND TERMINATION

6. CHANGES TO THE ACCEPTABLE USE POLICY

 

1.         INTRODUCTION

Our Acceptable Use Policy provides a detailed framework for using our services, ensuring a secure and respectful digital community. This extensive document outlines the rules, expectations, and consequences for inappropriate or misuse of our services, guaranteeing a positive experience for everyone.

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This acceptable use policy sets out the terms between you and us under which you may access our website www.platorai.com (our site). This acceptable use policy applies to all users of, and visitors to, our site.  This website is not intended for children, and we do not knowingly collect data relating to children.

 

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our Terms of Website Use.

www.platorai.com is a site operated by Plator Ltd. (we or us).  We are registered in England and Wales under company number 13148162 and we have our registered office at Unit 4 City Limits, Danehill, Reading, Berkshire, England, RG6 4UP.  Our main trading address is Unit 4 City Limits, Danehill, Reading, Berkshire, England, RG6 4UP. We are not VAT registered.

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2.         PROHIBITED USES

You may use our site only for lawful purposes.  You may not use our site:

 

  • If you are under 18 years of age.  This website is not intended for children.

 

  • In any way that breaches any applicable local, national or international law or regulation.

 

  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

 

  • For the purpose of harming or attempting to harm minors in any way.

 

 

  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

 

  • To transmit unlawful material or material that is defamatory, threatening, discriminatory, extremist or which has the potential to radicalise themselves or others.

 

  • To transmit material that infringes the intellectual property rights or privacy rights of a third party, or that is in breach of a legal duty owed to another party.

 

  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

 

You also agree:

 

  • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our Terms of Website Use.

 

  • Not to access without authority, interfere with, damage or disrupt:

 

  • any part of our site;

 

  • any equipment or network on which our site is stored;

 

  • any software used in the provision of our site; or

 

  • any equipment or network or software owned or used by any third party.

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3.         INTERACTIVE SERVICES

We may from time to time provide interactive services on our site, including, without limitation:

 

  • Chat rooms.

 

  • Bulletin boards.

 

  • Blogs, Whitepapers and other marketing assets.

 

  • Webinars, Podcasts, Videos.

 

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

 

We will do our best to assess any possible risks for users (and in particular, for children, although this website is not intended for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

 

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.

 

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

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4.         CONTENT STANDARDS

These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.

 

You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

 

Contributions must:

 

  • Be accurate (where they state facts).

 

  • Be genuinely held (where they state opinions).

 

  • Comply with applicable law in the UK and in any country from which they are posted.

 

Contributions must not:

 

  • Contain any material which is defamatory of any person.

 

  • Contain any material which is obscene, offensive, hateful or inflammatory.

 

  • Promote sexually explicit material.

 

  • Promote violence.

 

  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.

 

  • Infringe any copyright, database right or trademark of any other person.

 

  • Be likely to deceive any person.

 

  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.

 

  • Promote any illegal activity.

 

  • Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.

 

  • Be likely to harass, upset, embarrass, alarm or annoy any other person.

 

  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.

 

  • Give the impression that they emanate from us, if this is not the case.

 

  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

 

5.         SUSPENSION AND TERMINATION

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site.  When a breach of this policy has occurred, we may take such action as we deem appropriate. 

 

Failure to comply with this acceptable use policy constitutes a material breach of the Terms of Website Use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

 

  • Immediate, temporary or permanent withdrawal of your right to use our site.

 

  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.

 

  • Issue of a warning to you.

 

  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.

 

  • Further legal action against you.

 

  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

 

We exclude liability for actions taken in response to breaches of this acceptable use policy.  The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

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6.         CHANGES TO THE ACCEPTABLE USE POLICY

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

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Markel Law owns the copyright in this document. As a paying member of the Federation of Small Business (FSB) and in accordance with our membership agreement, Plator Ltd. have been granted permission to use this document. You may download and print this document solely for your reference. However, you are expressly prohibited from using, copying, or reproducing this document with the intent of making a profit or gaining financially from it. Additionally, you may not sell or distribute this document to third parties who are not members of your organization, whether for monetary payment or otherwise.

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Please be aware that this document is intended to serve as general guidance only and does not constitute legal advice. Plator does not provide legal advice, and this document should not be considered a substitute for seeking advice from professional legal or other competent advisers. Before making any decisions or taking any actions based on this document, it is advisable to consult with a qualified legal professional.

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Under no circumstances will Plator Ltd. be liable for any decisions made or actions taken in reliance on the information contained within this document, nor for any consequential, special, or similar damages, even if you have been advised of the possibility of such damages.

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Please note that Plator Ltd. retains the right to update and maintain the most current versions of this document on its website, and your local copy may not reflect the most recent changes.

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INTRODUCTION AUP
PROHIBITED USE
INTERACTIV SERVICES
CONTENT STANDARDS
SUSPENSION AND TERMINATION
CHANGES TO THE ACCEPTABLE USE POLICY

We've Simplified It for You!

  • Framework for secure and respectful digital community.

  • Outlines rules, expectations, and consequences.

  • Use only for lawful purposes.

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  • Prohibitions include illegal, harmful, or fraudulent activities.

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  • Strictly no spam, transmission of viruses, or unauthorized interference.

  • Interactive services provided (chat rooms, bulletin boards, etc.).

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  • Information on service type and moderation provided.

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  • Parents' consent for minors; awareness of potential risks advised.

  • Contributions must be accurate, lawful, and respectful.

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  • Strict prohibition of defamatory, offensive, or discriminatory content.

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  • Compliance with copyright, privacy, and legal standards.

  • Breach determination at our discretion.

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  • Breach consequences include warnings, withdrawal of site access, legal actions.

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  • Exclusion of liability for actions in response to breaches.

  • Subject to revisions; check periodically.

Membership Refund Policy

This Refund Policy is provided in a layered format so you can click through to the specific areas set out below.

Thank you for choosing Plator Ltd. We appreciate your membership and are committed to providing a valuable experience. Please review our membership refund policy below. 

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TABLE OF CONTENTS

1. MEMBERSHIP CANCELLATION

2. MEMBERSHIP TIER CHANGES

3. REFUND PROCESS

4. REFUND TIMELINE

5. CONTACT INFORMATION

6. DISPUTE RESOLUTION

7. CHANGES TO THE REFUND POLICY

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1.         MEMBERSHIP CANCELLATION

Memberships can be cancelled within the 14-day cancellation period, in accordance with the UK Consumer Contracts Regulations, which grant consumers the right to cancel within 14 days of receiving goods or services. This aligns with the Consumer Rights Act 2015. Other exceptions may be made under the following circumstances: 

  • Technical Issues: If you experience technical issues that prevent you from accessing the membership features, please contact our customer support team for assistance via contactai@plator.co.uk. Refunds for technical issues are subject to the following conditions: 

  • Members must provide proof of technical issues. 

  • Acceptable forms of evidence include, but are not limited to: 

    • Screenshots: Clear screenshots displaying error messages or issues. 

    • Photos: Photographs showing any physical damage to hardware, if applicable. 

    • Screen Recordings: If applicable, screen recordings demonstrating the technical issues encountered. 

      • Please ensure you do not include any personally identifiable data (other than your email associated with your membership), nor any confidential nor private information in your recording. ​

  • Plator Ltd will first attempt to resolve the technical issues promptly. 

  • If the issues persist and cannot be resolved quickly, a refund for a maximum of one month only may be granted. 

Upgrade/downgrade Refund: If you change your membership tier and the original tier does not cancel, resulting in payment for both membership types in the same month, we will consider refunding the payment for the original tier for the months in which you were paying for both. In a case where sufficient evidence of this can be provided, we will refund for the months of duplicate payment for the original tier. â€‹

After the initial 14-day period, no refunds will be issued for the current membership term unless the member is experiencing technical issues that cannot be promptly resolved or is facing upgrade-related issues. 

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2.         MEMBERSHIP TIER CHANGES

At Plator, we offer multiple membership tiers to accommodate your evolving needs. You have the flexibility to upgrade or downgrade your membership level at any time. Please be aware of the following policy regarding tier changes: 

  • Overlapping Refund: If you change your membership tier and continue to maintain your original membership without cancelling it, you may be billed for both membership tiers in the same month. In such cases, you may request a partial refund for the overlapping period during which you paid for both tiers. 

  • Membership Payment Timing: Regardless of when you choose to upgrade or downgrade your membership tier during a month, your membership fee for that month will not be prorated. The full monthly fee for your selected tier will apply. 

  • No Refund for Downgrades: If you choose to downgrade your membership to a lower-tier, we do not offer refunds for the remaining portion of the month on the higher-tier membership. 

  • Excessive Tier Changes: Frequent changes in membership tiers can disrupt our administrative processes. To maintain the quality of our service and minimize administrative complexities, we reserve the right to cancel a membership or limit tier changes to once per month for a member who excessively changes their membership level. 

We encourage you to carefully consider your membership needs and select the tier that best suits your requirements. If you have any questions or require assistance with tier changes, please reach out to our customer support team for guidance and assistance. 

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3.         REFUND PROCESS

3. Refund Process 

To initiate a refund, please contact our customer support team at contactai@plator.co.uk  with the following information: 

  • Membership details 

  • Reason for cancellation or refund request 

  • Any relevant supporting information, including proof of technical issues. 

Our customer support team will review your request and guide you through the refund process. Please note that providing clear and accurate evidence will expedite the resolution of your request. In some cases, we may require additional details to process your refund effectively. This may involve a process of dialogue to ensure we have all the necessary information from you. 

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4.         REFUND TIMELINE 

If your refund reason is accepted, we aim to process refunds within 14 days after we agree, in accordance with the UK Consumer Contracts Regulations.

 

However, please note that the actual time it takes for the refund to appear in your account may vary depending on your payment method and bank. The resolution timeline is subject to change, and once it has left us, we are unable to track why it is being slow with the bank.

 

Additionally, it's important to note that this aligns with the UK Consumer Contracts Regulations, enacted in 2015, and the Consumer Rights Act. 

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5.         CONTACT INFORMATION

If you have any questions about our membership refund policy, please contact us at: 

Plator Ltd 
Unit 4 City Limits, Danehill, Reading, Berkshire, England, RG6 4UP 
Customer Support Email: contactai@plator.co.uk 

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6.         DISPUTE RESOLUTION

In the event of disputes, we have a dedicated Disputes Policy. Please review it for detailed information. 

At Plator Ltd, we aim to handle disputes internally, believing that we can reach a fair and just resolution. We are committed to doing everything within our capacity to address concerns promptly and equitably. 

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7.         CHANGES TO THE REFUND POLICY 

Plator Ltd reserves the right to update and revise this membership refund policy at any time. Any changes will be effective immediately and will be communicated to members. 

Thank you for being a member of Plator Ltd! 

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MEMBERSHIP CANCELLATION
2 MEMBERSHIP TIER CHANGES
REFUND PROCESS
REFUND TIMELINE
CONTACT INFORMATION
DISPUTE RESOLUTION
CHANGES TO THE RFUND POLICY

We've Simplified It for You!

  • Cancellation within 14 days as per UK Consumer Contracts Regulations.

  • Exceptions for technical issues and upgrade problems (requires proof)

  • Plator Ltd resolves technical issues first; refund granted if issues persist.​

  • Flexibility to upgrade or downgrade anytime.

  • Overlapping refund for dual-tier billing in the same month.

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  • Monthly membership fee not prorated for tier changes during the month.

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  • Dialogue may be necessary for additional details.

  • Refunds processed within 14 days of approval.

  • Actual refund arrival time varies based on payment method and bank.

  • Plator Ltd prefers internal dispute resolution for fair and just outcomes.

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  • Plator Ltd has the right to update the membership refund policy.

Booking Policy

 

 

 

TABLE OF CONTENTS:

1. BOOKING PROCESS 

2. MODIFY OR CANCEL BOOKINGS

3. PAYMENTS AND REFUNDS

4. UNDERSTANDING SCHEDULING CHANGES 

5. CONTACT INFORMATION 

6. CHANGES TO THE BOOKING POLICY 

7. CEO INVOLVEMENT 

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Thank you for choosing Plator Ltd for your booking needs. To ensure a smooth and efficient booking experience, please review our Booking Policy outlined below. 

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1.         BOOKING PROCESS 

  • Making a Booking:  

    • Our Initial Consultation bookings can be made on our website here. 

    • Subsequent booking services or extended consultations are available. Details will be communicated accordingly after the Initial Consolation has been completed. 

    • All members receive a discount for our 1-1 Business Sessions. Members are responsible for entering their discount code (which will be communicated separately to members via email). 

  • Upon booking through our website, you will receive:

    • ​​An auto-generated email confirming your request to book, including the date, time, and any additional pertinent information you submitted. 

    • A subsequent email when our team has assessed your request, either confirming or declining your appointment which may be supplemented with further email(s) detailing the reason(s) we had to decline and that may include alternative suggested dates and times. 

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2.         MODIFY OR CANCEL BOOKINGS​

We understand that plans can change unexpectedly. To help us manage our schedule and serve all clients effectively, we request that you adhere to the following cancellation and modification guidelines: 

  • Free 30-minute Initial Consultations: 

    • Please cancel or modify your booking at least 24 hours prior to the scheduled appointment. This allows us to offer the slot to other clients. 

    • Cancellations or modifications made less than 24 hours in advance will be treated as a no-show as detailed here. 

  • Paid 1-1 Business Sessions: 

    • We require at least one day's notice for cancelling or rescheduling paid sessions. 

    • Cancellations or rescheduling made less than 24 hours prior to the appointment will be treated as a no-show as detailed here. 

  • Members: 

    • Log in to our website. 

    • Select "Account" and navigate to "Bookings" in the member area. 

    • Choose the booking you wish to modify or cancel and follow the on-screen instructions. 

    • For rebooking, return to the main booking menu outside the members' area. 

    • If you encounter any issues or have last-minute changes, please contact our customer support team at bookingsai@plator.co.uk. 

  • Non-Members: 

    • You can manage your booking by registering for a basic free membership [link to registration] and then following the instructions for members. 

    • Alternatively, for changes or cancellations, contact our customer support team at bookingsai@plator.co.uk. 

Your cooperation in providing advanced notice for any changes or cancellations is greatly appreciated and helps us maintain efficient and high-quality service for all our clients. 

Upon cancelling or amending a booking, you will receive: 

  • An auto-generated email confirming your request to book, including the date, time, and any additional pertinent information you submitted. 

  • A subsequent email when our team has assessed your request, either confirming or declining your appointment, which may be supplemented with further email(s) detailing the reason(s) we had to decline and that may include alternative suggested dates and times. 

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3.         PAYMENTS AND REFUNDS

  • Payments 

  • Initial Consultations: We offer a complimentary 30-minute Initial Consultation at no cost. This service is free and does not require any upfront payment. 

  • Additional Services: For services beyond the initial consultation, such as 1-1 Business Sessions, extended consultations or other booking services, charges will be applicable. The fees for these services are specified on our website. In select instances, these fees may be subject to discounts or may be waived at our discretion. 

  • Member Discounts 

  • We provide our members with exclusive discounts on for our 1-1 Business Session online service. Members are required to use their specific membership discount code, corresponding to their membership tier, at the time of booking. These discount codes will be communicated to members via email. It is the responsibility of members to keep these codes confidential and use them solely for personal bookings. 

  • Refund Eligibility 

  • Initial Consultations: Given that our initial 30-minute consultations are free of charge and do not require upfront payment, they are not subject to refunds. 

  • Paid Online Services: The refund terms for any booked online services with associated fees will be clearly outlined during the booking process. We are committed to ensuring that our users are fully informed about the refund eligibility and procedure. 

  • Cancellations for our 1-1 Business Sessions, made at least 24 hours in advance will be eligible for a reschedule date or full refund.  In both cases, please send us an email to bookingsAI.com. 

  • Discount Code Usage: Members who fail to apply their discount codes for one-on-one Business Sessions will not be eligible for a partial refund equivalent to the discount value. However, we may, at our discretion, offer additional discounts for future bookings to accommodate such instances. 

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4.         UNDERSTANDING SCHEDULING CHANGES 

At Plator, we recognise the importance of timeliness in delivering high-quality service but also acknowledge that life is full of surprises, and sometimes schedules change unexpectedly. 

To maintain an efficient and fair booking system for all clients, we request that any modifications or cancellations to appointments be made with at least 24 hours' notice, as elaborated in our Modify/Cancel Booking section above. This helps us offer the best service to everyone. 

To ensure clarity and transparency, we have established detailed guidelines for handling Late Arrivals and No-shows. These policies are applicable to both our complimentary 30-minute Initial Consultations and our paid 1-1 Business Sessions. 

Our policies clearly define the procedures and potential implications for instances when clients exceed the late arrival window, as well as the steps we take in situations where we need to reschedule, cancel, or if we are late for an appointment. This structure is designed to maintain fairness and efficiency, ensuring that we uphold our commitment to punctuality and respect for everyone's time. 

By setting these expectations, we aim to provide a seamless and professional experience for all our clients, while also upholding our values of communication and responsibility. 

  • Late Arrivals 

    • Free 30-minute Initial Consultation: 

      • By You: For clients arriving up to 10 minutes late, the session will still be conducted, but its duration will be reduced by the time lost. If both parties agree, we may extend the session time, subject to our discretion. 

      • By Us: For delays of up to 10 minutes on our part, we will still aim to conduct the full session and extend the session duration to compensate for the lost time if it's mutually agreeable or look to reschedule for part or the whole of the remaining session. 

    • Paid 1-1 Business Sessions: 

      • By You: For clients arriving up to 10 minutes late (for our ½-hour sessions), or 15 minutes late (for our 1-hour sessions), the sessions will still be conducted, but their duration will be reduced accordingly. To compensate for your delay, we may extend the session time, if mutually agreeable, at our discretion or for clients who book a subsequent paid session within 24 hours following a late arrival, we will offer a discount on this next session as a gesture of goodwill. 

      • By Us: For delays of up to 5 minutes (for our ½-hour sessions), or 10 minutes (for our 1-hour sessions) on our part, we will still aim to conduct the full session by extending the session duration to compensate for the lost time if it's mutually agreeable, or look to reschedule for part (or the whole) of the lost time, or offer a discount against a subsequent paid session. If our delay exceeds 5 minutes (for our ½-hour sessions), or 10 minutes (for our 1-hour sessions), we offer the option to still conduct the full session by extending the session duration to compensate for the lost time if it's mutually agreeable, or look to reschedule for part (or the whole) of the lost time, or offer a discount against a subsequent paid session, or reschedule the appointment at no additional cost, or issue a full refund if neither extension nor rescheduling is feasible for the client. 

  • Late Arrival Escalating to No-show: 

    • By You:  If a client is late beyond your specified late arrival windows above (10 minutes for ½-hour and 15 minutes for 1-hour sessions), it will be considered a no-show, unless agreed to treat it as a late session, at our discretion. 

    • By Us: If we are late beyond our specified late arrival windows above (5 minutes for ½-hour and 10 minutes for 1-hour sessions), it will be considered a no-show on our part (see no show options below), although we will offer the option of extending the session duration to compensate for the lost time if it's mutually agreeable. 

    • Both parties: In some cases, if both parties agree, a session start time can be delayed accommodating late arrivals by either or both parties, effectively resulting in a minor same-day rescheduling. 

  • No-Show 

    • Free 30-minute Initial Consultation: 

      • By You: 

        • First No-show: If you miss your free initial consultation, we will simply look to reschedule. We appreciate being informed in advance if you're unable to attend. 

        • Second No-show: If a second scheduled free consultation in succession is missed without prior notice, following a previous missed appointment without attending any sessions in between, future bookings will be likely denied. However, we understand that unforeseen circumstances can occur and encourage you to provide an explanation via email to bookingsAI@plator.co.uk within 72 hours after the no-show, in which case we may consider allowing a re-booking to go through a third and final time. 

        • Subsequent No-shows: Repeated instances of no-shows for free consultations following two previous missed appointments without attending any sessions in between will result in your requests being declined. 

      • By Us: In the event that we are unable to attend a scheduled free initial consultation, we deeply apologize for the inconvenience. We will promptly reach out to you to reschedule the consultation at the earliest convenience. Your understanding in such situations is greatly appreciated, and we assure you of our commitment to provide a seamless and valuable consultation experience. Given the complimentary nature of the initial consultation, it does not qualify for compensation or refunds. 

    • Paid 1-1 Business Sessions: 

      • By You:

        • First No-show: Missing a scheduled paid session for the first time will not be eligible for a refund. However, you can reschedule the session once without additional charges by contacting us via email at bookingsAI@plator.co.uk within 72 hours after the no-show. After this timeframe, the opportunity to reschedule will be forfeited, except in exceptional circumstances at our discretion. We always encourage prior communication in case of any changes to your availability. 

        • Second No-show: If there's a second instance of missing a paid session without prior notification following a previous missed appointment without attending any sessions in between, we'll need to evaluate the possibility of future bookings. While there won't be a refund in this case, providing a reasonable explanation via email to bookingsAI@plator.co.uk in which case we may consider allowing a re-booking to go through a third and final time. 

        • Third No-show: Missing a paid sessions for a 3rd time without prior notice following a two previous missed appointments without attending any sessions in between will regrettably lead to a no ability to re-schedule, nor potential for refund. Future bookings will be consider new booking and therefore chargeable. We urge our clients to keep us informed about any changes to their schedule to avoid such situations.​​

      • By Us: In the event that we are unable to attend a paid consultation, we deeply apologise for the inconvenience. We will promptly reach out to you to reschedule the consultation at the earliest convenience, with option to provide you with a partial refund or discount on other future services at our discretion. Your understanding in such situations is greatly appreciated, and we assure you of our commitment to provide a seamless and valuable consultation experience. If you are unhappy with our explanation for our no show and you decline to have a rescheduled appointment, we will naturally provide you with a full refund. 

Note: Our aim is to provide the best possible service to all our clients. Maintaining communication and respect for appointment times helps us achieve this goal. We appreciate your understanding and cooperation. 

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5.         CONTACT INFORMATION 

For any inquiries regarding our Booking Policy or assistance with bookings, please reach us at: bookingsai@plator.co.uk 

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6.         CHANGES TO THE BOOKING POLICY 

Plator Ltd reserves the right to update and revise this Booking Policy at any time. Subscribers and members will be informed of any changes via email and updates on our website. 

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7.         CEO INVOLVEMENT 

Our consultation sessions are designed to offer high-quality, personalized attention. 

While our Chief Executive Officer (CEO) frequently conducts these sessions personally, ensuring top-level expertise and insight, there are occasions where other experienced associates or more junior team members may lead or be assigned to your session. 

This approach allows us to maintain flexibility and high standards of service. 

Even when the CEO is not directly conducting the session, our CEO often oversees or contributes to the consultations, either in part or in whole, to ensure the quality and effectiveness of our service remain consistent. 

However, this should not be seen as a guarantee for the CEO's involvement in every session, as our team's structure is designed to cater to a wide range of needs with varied expertise. 

Thank you for entrusting Plator Ltd with your bookings. We look forward to delivering a seamless and enjoyable experience. 

This Booking Policy is provided in a layered format so you can click through to the specific areas set out below.

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BOOKING PROCESS
MODIFY OR CANCEL BOOKINGS
PAYMENTS AN REFUNDS
UNDERSTANDING SCHEDULING CHANGES
CONTACT INFORMATION
CHANGES TO TH BOOKING POLICY
CEO INVOLVEMENT

We've Simplified It for You!

  • Initial Consultation bookings on the website.

  • Subsequent booking services communicated post-Initial Consultation.

  • Members receive discounts for 1-1 Business Sessions.

  • Free Initial Consultations: Cancel or modify 24 hours prior.

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  • Paid 1-1 Business Sessions: One day's notice for cancellation.

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  • Upon cancellation, receive confirmation and assessment emails.

  • Initial Consultations: Complimentary 30-minute session, no upfront payment.

  • Additional Services: Charges specified on the website.

  • Member Discounts: Exclusive codes communicated via email.

  • Refund Eligibility outlined during the booking process.

  • Cancellations for 1-1 Business Sessions (24 hours prior) eligible for reschedule or full refund.

  • Requests for modifications or cancellations with 24 hours' notice.

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  • Detailed guidelines for Late Arrivals and No-shows.

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  • Policies applicable to both complimentary and paid sessions.

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  • Policies aim to maintain fairness, efficiency, and punctuality.

  • Plator Ltd reserves the right to update the policy.

  • Subscribers and members informed of changes via email and website updates.

  • CEO frequently conducts sessions, but associates may lead.

  • CEO oversees or contributes to sessions for quality consistency.

  • CEO involvement not guaranteed for every session.

Disputes Policy

This Booking Policy is provided in a layered format so you can click through to the specific areas set out below.

TABLES OF CONTENTS:

1. DISPUTE RESOLUTION PROCESS

2. ESCALATION PROCESS

3. CONTACT INFORMATION

4. CHANGES TO THE DISPUTES POLICY

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Thank you for choosing Plator Ltd. Our commitment is to uphold the highest standards of service and ensure a positive experience for our valued members. In the unlikely event that concerns or disputes arise, we have established the following Disputes Policy. 

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1.         DISPUTE RESOLUTION PROCESS

At Plator Ltd, we are dedicated to the efficient and equitable resolution of disputes. If you encounter any issues or have concerns regarding our services, please follow these steps: 

  • Contacting Customer Support: Initiate the process by reaching out to our esteemed customer support team at contactAI@plator.co.uk. Clearly articulate the nature of your concern or dispute, providing pertinent details for a comprehensive understanding. 

  • Submission of Evidence: To facilitate a thorough review, we encourage the submission of supporting evidence or documentation related to your dispute. This may encompass screenshots, emails, or any other relevant information substantiating the nature of your concern. 

  • Review and Documentation: Our proficient customer support team will meticulously review your case, considering the evidence or documentation you provide. This proactive approach ensures a comprehensive understanding of your perspective and aids in the resolution process. 

  • CEO Notification: Please be advised that, during the dispute resolution process, the Chief Executive Officer (CEO) of Plator Ltd will be apprised of significant disputes to ensure the highest level of attention and oversight. 

  • Internal Resolution: We are committed to handling disputes internally to guarantee a fair and just resolution. The team will work diligently to address your concerns promptly. 

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2.         ESCALATION PROCESS

Should your satisfaction with the resolution be elusive or should your concerns persist, you may opt to escalate the matter: 

  • Formal Written Complaint: Substantiate your dispute by submitting a formal written complaint detailing the nature of your dispute to complaintsAI@plator.co.uk. Include any supplementary documentation or information that bolsters your case. 

  • Executive Review: Your complaint will be elevated to our executive team for a thorough review. We aim to provide a response within e.g. 14 days, keeping you informed of our progress. 

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Dispute Resolution through External Alternative Dispute Resolution (ADR): 

In situations where disputes remain unresolved following our detailed internal escalation process, and when all internal methods have been exhausted, clients have the option to engage in Alternative Dispute Resolution (ADR). ADR encompasses various methods of settling disputes outside of the courtroom, including early neutral evaluation, negotiation, conciliation, mediation, and arbitration. 

  • ADR Initiation: If a dispute persists despite our internal resolution efforts, clients may opt for ADR by submitting a request to an accredited UK ADR provider, such as those endorsed by Trading Standards. This step is recommended only if the dispute remains unresolved after all our internal resolution strategies have been employed. We are committed to resolving issues within our organization, but we recognize the value of impartial, external avenues in certain complex scenarios. 

  • Process of ADR: Upon initiating ADR, an independent third party from the chosen ADR provider will oversee the resolution process. This third party's role varies depending on the chosen method of ADR, ranging from facilitating discussions in mediation to making binding decisions in arbitration. The aim is to provide a flexible, less formal environment than court proceedings, focusing on achieving a resolution that is agreeable to all parties involved. 

Agreement Implementation: In the event of an agreement reached through the ADR process, we will promptly implement the agreed-upon resolution. Any adjustments to your account or compensation will adhere to the terms outlined during mediation. 

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3.         CONTACT INFORMATION

For any inquiries pertaining to our Disputes Policy, please contact us at: 

Plator Ltd 
Unit 4 City Limits, Danehill, Reading, Berkshire, England, RG6 4UP 
Customer Support Email: complaintsAI@plator.co.uk 
 

4.         CHANGES TO THE DISPUTES POLICY

Plator Ltd reserves the right to update and revise this Disputes Policy at any time. Any changes will be communicated to users via email and updated on our website. 

This Disputes Policy aligns with the principles outlined in the UK Consumer Rights Act 2015. For specific legal advice or questions regarding your rights, we recommend consulting with legal professionals. 

Thank you for entrusting Plator Ltd with your membership! 

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DISPUTE RESOLUTION PROCESS
ESCALATION PROCESS
CONTACT INFORMATON
CHANGES TO THE DISPUTES POLICY

We've Simplified It for You!

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  • Submit supporting evidence or documentation.

  • Meticulous review by the customer support team.

  • CEO notification for significant disputes.

  • Internal resolution commitment for a fair and prompt resolution.

  • Elevation to the executive team for thorough review.

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  • Option for External Alternative Dispute Resolution (ADR) if concerns persist.

  • ADR initiation by submitting a request to an accredited UK ADR provider.

  • ADR process overseen by an independent third party.

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  • Implementation of agreed-upon resolutions.

  • Plator Ltd reserves the right to update the policy.

  • Users notified of changes via email and website updates.

  • Policy aligns with the UK Consumer Rights Act 2015.

  • Legal advice recommended for specific concerns.

AI Policy

This Artificial Intelligence Policy is provided in a layered format so you can click through to the specific areas set out below.

TABLES OF CONTENTS:

1. PLATOR'S OWN 11 KEY AI PRINCIPLES

2. SAFETY, SECURITY AND PRIVACY FOCUS

3. TRANSPARENCY AND ACCOUNTABILITY

4. AVOIDING BIAS AND ENSURING FAIRNESS

5. COLLABORATION AND INFORMATION SHARING

6. ETHICAL CONSIDERATIONS AND GOVERNANCE

7. ACCURACY AND AND TRUSTWORTHINESS

8. AI GENERATED IMAGES

9. ENHANCING USER EXPERIENCE

10. EVOLVING AI LEGAL LANDSCAPES

11. CONTINUOUS AI LEARNING AND ADAPTION

12. FURTHER READING/SOURCES INFLUENCING OUR AI POLICIES

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In an era where Artificial Intelligence (AI) is rapidly reshaping industries and daily life, Plator Ltd. recognizes its pivotal role in driving innovation while upholding ethical and legal standards. With AI's growing influence, we are committed to harnessing its transformative potential responsibly, ensuring that our applications serve both organizational goals and the broader societal good. This commitment is rooted in a deep understanding of AI's dynamic landscape, where technological advancements, ethical considerations, and legal frameworks continually evolve. 

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Our own comprehensive AI principles reflect our dedication to navigating these complexities with integrity and foresight. These principles are not mere guidelines but are the foundation of our approach to AI, building on current best practice guidance. Plator is deeply committed to the responsible use of AI and its integration into broader society. We diligently monitor the evolving landscape of AI regulations, proactively establishing our own ethical stance on AI usage.  

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We have proudly affiliated ourselves with, and a signatory of, The Future of Life: Asimolar AI Principles, demonstrating our dedication to ethical AI practices. 

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Our 1st AI Principle (Overarching): At Plator we champion a Human-AI partnership, a hybrid model where human expertise leads and AI augments, ensuring our outputs when AI-powered yet thoroughly verified by human diligence. This approach emphasizes our commitment to the responsible use of AI, blending the best of human judgment with AI efficiency. 

A further 10 comprehensive AI principles and specific AI policy areas are outlined in the paper reflect our dedication to navigating these complexities with integrity and foresight. These principles are not mere guidelines but are the foundation of our approach to AI: 

  1. Safety, Security, and Privacy: Recognizing the paramount importance of safeguarding data and ensuring the integrity of our AI systems. 

  2. Transparency and Accountability: Committed to clear communication and responsible AI operations, ensuring users understand and trust our AI applications. 

  3. Avoiding Bias and Ensuring Fairness: Acknowledging the critical need to eliminate biases in AI, promoting fairness and equality in all our AI solutions. 

  4. Collaboration and Information Sharing: Embracing a cooperative approach in AI development, sharing knowledge and best practices within the global AI community. 

  5. Ethical Considerations and Governance: Upholding ethical standards in AI, aligning our development practices with societal values and legal norms. 

  6. Accuracy and Trustworthiness: Addressing the inherent challenges in AI accuracy, emphasizing the importance of reliability in AI systems. 

  7. AI Generated Images: Balancing creativity with ethical considerations, especially in AI-generated images inspired by real individuals, places or companies. 

  8. Societal Impact and Enhancing User Experience: Focusing on AI's role in elevating efficiency, capability, and enjoyment for our users. 

  9. Evolving AI Legal Landscapes: Diligently adapting to the evolving legal aspects of generative AI, maintaining compliance and integrity, responding as regulations change. 

  10. Continuous AI Learning and Adaptation: Staying abreast of the latest developments in AI, ensuring our practices are informed, relevant, and forward-thinking. 

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Terms Acceptance: By engaging with Plator’s AI' services and its use of third-party AI systems, users affirm their understanding and agreement to comply with this AI policy, as well as adhere to Plator's terms and conditions and other policies as outlined on our website, or otherwise provided. 

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1.         PLATOR'S OWN 11 KEY AI PRINCIPLES​

In harmony with the 23 Asimolar AI Principles, which Plator proudly endorses, Plator has additionally diligently developed our distinctive set of Key AI Principles, based around our single Overarching Principle that we are Human led, AI augmented business.  

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Our principles are tailored to resonate with the businesses, individuals, and communities we serve, reflecting our commitment to areas within our operational influence.  

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While there are broader global AI initiatives beyond our direct control, we place our trust in the leadership of influential organizations, multinational corporations, industry experts, and governments to drive globally accepted policies, regulations, and guidelines.  

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Plator's own principles are a testament to our proactive stance in shaping AI use in ways that align with our values, mission, and the needs of those we serve. 

  • Our 1st AI Principle (Overarching): Plator champions a hybrid approach, where human expertise guides and AI enhances, ensuring responsible AI use through human verification and AI efficiency. 

  • Our 2nd AI Principle: Plator commits to prioritizing the safety, security and privacy in its use of AI systems and information or data shared by you. 

  • Our 3rd AI Principle: Plator is dedicated to maintaining transparency and accountability in its AI operations. 

  • Our 4th AI Principle: Plator acknowledges the importance of avoiding bias and ensuring fairness in its AI systems. 

  • Our 5th AI Principle: Plator is committed to collaborative efforts and information sharing in AI development. 

  • Our 6th AI Principle: Plator upholds ethical considerations and governance in AI development. 

  • Our 7th AI Principle: Plator recognizes the inherent limitations in AI accuracy, underscoring the critical need for addressing these challenges to maintain reliable and trustworthy AI systems. 

  • Our 8th AI Principle: Plator commits to ethical, creative AI for artistic content, ensuring respectful, imaginative representations particularly when inspired by real individuals. 

  • Our 9th AI Principle: Plator commits to enhancing user experience through AI systems, focusing on efficiency, capability elevation, and enjoyment. 

  • Our 10th AI Principle: Plator is committed to navigating the evolving legal landscape of generative AI with diligence and integrity and will respond to changes in regulations. 

  • Our 11th AI Principle: Plator is committed to continuous learning and adaptation in the dynamic field of AI, ensuring we stay informed and our practices reflect the latest industry developments. 

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2.         SAFETY, SECURITY AND PRIVACY FOCUS​

Context: AI systems, with their ability to process large data sets and perform complex tasks, can also pose risks if not properly secured and tested. Ensuring safety and security is crucial to protect both the users and the integrity of the AI system from potential threats and misuse. 

Our 2nd AI Principle: Plator commits to prioritising the safety, security and privacy in its use of AI systems and information or data shared by you. 

Policy: Plator's commitment to testing, regular risk assessments, policies, processes and implementing appropriate security measures stems from the need to establish a secure and reliable AI environment, safeguarding against errors, unauthorized intrusions, inappropriate content, or incorrect use of data (personal or otherwise). 

  • Internal Testing: Plator will implement comprehensive testing protocols to ensure the use of AI and automation addresses Safety, Security and Privacy. 

  • Security Measures: Plator employs security measures to protect its systems from unauthorised access and misuse. We utilise credible third-party AI platforms only. 

  • Risk Assessment: Plator will conduct regular risk assessments for potential misuses and vulnerabilities. 

  • Safety Emphasis: Plator prioritizes public interest by ensuring regulatory compliance and safety in the use of AI systems. 

  • Privacy Compliance: The automation and AI-driven data processing adheres to our Privacy Policy, underscoring Plator's commitment to ethical data management. 

  • Regulatory Compliance: Plator's AI and automation strictly adhere to our Privacy Policy and we will comply with relevant laws like GDPR, emphasising our dedication to ethical data management and legal conformity. 

  • Respect for Mentioned Parties: Plator will responsibly use names and references available from public sources, such as online articles or LinkedIn, without needing explicit consent, especially for public figures in their professional capacity. 

  • Right to Request Non-use: Plator offers individuals the option to request non-use of their public information in future AI projects. For published content withing our control, like blogs, we will modify or remove specific mentions upon request, respecting their choice and control over personal data in AI applications. 

  • Anonymisation Policy: Plator will apply selective anonymization techniques in AI processing, ensuring sensitive personal data like marital status or identification details are anonymized, while retaining necessary public information like names or company names for context relevance. 

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3.         TRANSPARENCY AND ACCOUNTABILITY​

Context: In the realm of AI, transparency is key to building trust and understanding among users. AI systems can be complex, and without clear communication, users might misuse or mistrust these technologies. 

Our 3rd AI Principle: Plator is dedicated to maintaining transparency and accountability in its AI operations. 

Policy: Plator's focus on clear communication, user feedback channels, and liability limitations is driven by the aim to foster trust and ensure that users are well-informed about the capabilities and limitations of AI technologies. 

  • Clear Communication: Plator will clearly communicate AI capabilities and limitations to users and stakeholders. 

  • Feedback Mechanism: Plator will establish channels for user feedback and concerns regarding AI systems. 

  • Independent Verification: Plator encourages users to independently verify information and seek professional advice when necessary. 

  • Public Interaction: Plator will engage in clear communication and interaction with the public to enhance AI trustworthiness. 

  • Honest Communication: Plator commits to honesty in all its initiatives, emphasizing transparent communication with stakeholders and owning up to mistakes. 

  • Building Trust: Plator aims to build trust among users, stakeholders, and employees by consistently delivering on promises and being accountable. 

  • Accountability Protocols: Plator implements protocols for accountability in AI operations, including redressal mechanisms. 

  • Accuracy Disclaimer: Plator acknowledges that while striving for accuracy, it does not guarantee the validity, nor completeness of the AI information generated. 

  • Liability Limitation: Plator shall not be held liable for any inaccuracies, errors, or omissions in the information provided. 

  • Limitation of Liability: Plator disclaims liability for losses or damages resulting from the use of AI-powered tools or recommendations. 

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4.         AVOIDING BIAS AND ENSURING FAIRNESS​

Context: AI systems can inadvertently perpetuate biases present in their training data, leading to unfair outcomes. This is especially concerning in applications that can affect people's lives and opportunities. 

Our 4th AI Principle: Plator acknowledges the importance of avoiding bias and ensuring fairness in its AI systems. 

Policy: Plator's policies on identifying and mitigating biases, conducting fairness audits, and using diverse data sets are in place to ensure that its use of AI systems are fair and do not discriminate against any group of users. 

  • Bias Mitigation: Plator will work to identify and mitigate biases, especially affecting sensitive groups. 

  • Unfair Bias Identification: Plator commits to continuously identifying and addressing any unfair biases in its use of AI systems, employing tools and methodologies that detect and correct these biases over time. 

  • Fairness Audits: Plator will conduct fairness audits to ensure its use of AI systems do not perpetuate discrimination. 

  • Fairness in AI Use: Plator will ensure its use of AI systems comply with anti-discrimination laws and promote fairness. 

  • Diverse Data Sets: Plator will look to ensure diverse and representative data sets are being used with its use of AI systems to minimize biases. 

  • Inclusivity Measures: Plator will implement strategies to ensure its use of AI systems are inclusive, catering to a wide range of user demographics and abilities, actively working towards equitable access and representation. 

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5.         COLLABORATION AND INFORMATION SHARING​

Context: The development of responsible AI is not a solitary endeavour but requires collaboration and knowledge sharing among various stakeholders in the AI ecosystem. 

Our 5th AI Principle: Plator is committed to collaborative efforts and information sharing in AI development. 

Policy: Plator's commitment to engaging with stakeholders and sharing best practices in AI safety and ethics is aimed at fostering a collaborative environment where knowledge and resources are shared for the advancement of responsible AI. 

  • Stakeholder Engagement: Plator will engage with various stakeholders for a collaborative approach. 

  • Information Exchange: Plator will promote the exchange of information and best practices in AI safety and ethics. 

  • Joint Initiatives: Plator will participate in or initiate joint projects focused on advancing responsible AI development. 

  • Sociotechnical Infrastructure Development: Plator will play a role in developing infrastructure for understanding and governing AI risks. 

  • Inclusive Stakeholder Dialogue: Plator will actively engage with a diverse range of stakeholders, including users, ethicists, and industry experts, to inform and shape our AI governance processes. 

  • Regular AI Impact Assessments: Plator commits to conducting periodic assessments to evaluate the societal and environmental impacts of our AI technologies, ensuring responsible and sustainable development. 

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6.         ETHICAL CONSIDERATIONS AND GOVERNANCE​

Context: AI technologies raise unique ethical challenges, particularly around privacy, data usage, and decision-making processes. Ethical governance ensures that AI technologies are developed and used in ways that align with societal values and legal standards. 

Our 6th AI Principle: Plator upholds ethical considerations and governance in AI development. 

Policy: Plator's establishment of ethical guidelines and governance structures is aimed at ensuring AI technologies are developed with a consideration of their broader impacts on society, adhering to ethical and legal standards. 

  • Ethical Guidelines: Plator has developed and adhere to ethical guidelines for AI development and deployment, as outlined in this policy.  

  • Governance Structures: Plator had established governance structures for overseeing AI development and compliance.  

  • Continual Review: Plator will regularly review and update AI policies and practices to align with evolving ethical standards and societal expectations. 

  • Specific Application Boundaries: Plator commits to not engaging in or developing technologies for fake news dissemination, political manipulation, hate speech, surveillance, or weaponry, upholding stringent ethical standards in all our operations. 

  • Prohibition of Misuse: Plator strictly prohibits the use of our platform, our services or our AI-generated content (textual or visual) for disseminating fake news, political manipulation, or hate speech, aligning with our commitment to ethical usage and societal welfare. 

  • Research-Oriented Governance: Plator will adopt a more research-oriented approach to AI safety and governance, focusing on the broader impacts of AI. 

  • Cultural Ethos: Plator's commitment to integrity and honesty is integral to our cultural ethos, resonating throughout the organization. 

  • Social Benefit Orientation: Plator will ensure that AI systems contribute positively to societal welfare. 

  • Scientific Excellence: Plator will uphold high standards of scientific integrity and rigor in its use of AI development. 

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7.         ACCURACY AND TRUSTWORTHINESS​

Context: AI-generated data can contain inaccuracies due to limitations in algorithms and training data. Plator acknowledges the inherent challenges in achieving perfect accuracy in AI-generated data, especially in complex tasks like image generation. Recognizing these limitations is essential for maintaining trust and reliability. 

Our 7th AI Principle: Plator recognizes the inherent limitations in AI accuracy, underscoring the critical need for addressing these challenges to maintain reliable and trustworthy AI systems. 

Policy: Plator is committed to recognizing and managing the inherent accuracy limitations in AI systems. This involves a shared responsibility between Plator and its users to verify AI-generated information, complemented by human oversight and assurance to ensure the highest quality and integrity in all AI processes. 

  • User Data Responsibility: Plator emphasizes the user's responsibility for the accuracy and completeness of the data provided. 

  • Accuracy and Reliability Acknowledgment: Plator recognizes that AI systems, while striving for accuracy, may not be entirely error-free. 

  • Human Oversight: Plator will maintain human oversight of AI systems for critical decisions. 

  • Human Assurance: Plator employs experienced and skilled professionals to oversee and interpret AI-generated results, ensuring high-quality service. 

  • Integrity in Quality: Plator upholds integrity and aims to provide highest standards of quality and consistency in all processes. 

  • Accuracy Feedback Mechanism: Plator has processes in place for users to report inaccuracies in AI-generated data, facilitating continuous improvement and trust-building. 

  • Ongoing Algorithm Refinement: Plator commits to continually refining and improving its AI algorithms to enhance accuracy and reliability of data over time. 

  • Joint Diligence: Plator emphasizes the importance of all party’s diligence in verifying AI-generated information. 

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8.         AI GENERATED IMAGES​

Context: The process of generating images through AI can lead to unexpected results due to the inherently imaginative nature of AI-based image generation. Plator recognizes the vast capabilities of AI in producing innovative visuals, which transcends conventional uses. This highlights the importance of responsible image generation, particularly in depictions involving people, to uphold trust and authenticity. 

Our 8th AI Principle: Plator commits to ethical, creative AI for artistic content, ensuring respectful, imaginative representations particularly when inspired by real individuals. 

Policy: Plator harnesses AI's creativity in many of our visuals, striking a careful balance between inspiration, often derived from real individuals, companies, places, events, and the like, with the distinct artistry of AI. This approach underscores our commitment to avoiding misrepresentation, while appreciating the unique creative contributions of AI image generation. 

  • Valuing AI Creativity: Plator values and promotes the creative and artistic capabilities of AI in content creation, recognizing its unique contribution to our visual storytelling. 

  • AI-Driven Imaginative Depictions: Plator uses AI to create unique, imaginative representations in our visuals, drawing inspiration from real-life figures without directly replicating them. 

  • Avoiding Misrepresentation: In our AI-crafted visuals, we'll consciously avoid deliberate misrepresentation and clearly indicate that these images are AI impressions. 

  • Thoughtful Representation: In instances where AI-generated visuals bear resemblance to real individuals, we will treat them as abstract representations rather than exact likenesses, upholding the same ethical considerations and respect for individuals as typically applied to current photography. 

  • Human Review for Sensitivity: Plator commits to a human review process to confirm that AI-generated images are respectful, unbiased, and non-offensive, aligning to our standards in visual representation as outlined in this policy. 

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9.         ENHANCING USER EXPERIENCE​

Context: The user experience is central to AI development, where the focus is not just on the functionality but also on the ease of use, efficiency, and overall satisfaction of the user.  

Our 9th AI Principle: Plator commits to our aim of enhancing user experience through AI systems, focusing on efficiency, capability elevation, and enjoyment. 

  • Quality and Efficiency: Plator will focus on efficiency, precision, and reliability in its AI systems, enabling users' to efficiently use the quality outputs we strive to produce. 

  • Elevating Capabilities: Plator aims to 'unleash superpowers', enabling individuals to achieve more with less and elevating their work capabilities. 

  • User Empowerment: Plator aims to use AI systems that empower both our own users and end-users by saving time and enhancing efficiency, focusing on essential tasks. 

  • Holistic Enjoyment: Plator aims to ensure that the pursuit of quality in AI is holistic, innovative, and enjoyable for both our teams and end users of our services. 

  • Enriched Workplace: Plator will innovate with a focus on enriching users' work lives, aiming for higher job satisfaction and a better work-leisure balance. 

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10.         EVOLVING AI LEGAL LANDSCAPES​

Context: The legal environment surrounding generative AI is continuously evolving, especially in areas concerning intellectual property and copyright laws. As AI technologies advance, legal systems are adapting and redefining the boundaries of what constitutes derivative work and fair use. This dynamic legal landscape presents challenges for businesses using AI in content creation, necessitating a vigilant approach to compliance and risk management. 

Our 10th AI Principle: Plator is committed to navigating the evolving legal landscape of generative AI with diligence and integrity and will respond to changes in regulations. 

Policy: Plator's policy focuses on maintaining legal responsibility and staying current with changing laws in generative AI. We emphasize the importance of both understanding and adhering to new legal developments, particularly in intellectual property, to ensure responsible AI use. 

  • Legal Responsibility: Plator acknowledges a legal responsibility still remains with all parties and consequences arising from AI use. 

  • Compliance with Evolving Laws: Plator commits to staying informed and compliant with the rapidly evolving legal landscape of generative AI, particularly regarding intellectual property laws and infringement risks. 

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11.         CONTINUOUS AI LEARNING ADAPTION​

Context: The AI landscape is in a constant state of flux, marked by rapid advancements in technology, shifts in ethical perspectives, and evolving regulatory frameworks. This ever-changing environment necessitates a proactive approach to education and training in AI, ensuring that practices remain aligned with global trends and standards. 

Our 11th AI Principle: Plator is committed to continuous learning and adaptation in the dynamic field of AI, ensuring we stay informed and our practices reflect the latest industry developments. 

Policy: Plator's policy encompasses a comprehensive approach to education and adaptation in AI. We actively engage in industry monitoring, technology learning, thought leadership, and participation in AI events, ensuring our team is well-versed in current trends and best practices. 

  • Continuous Industry Monitoring: Plator diligently keeps abreast of AI industry trends, focusing special attention on regions where we interact, such as the UK, Europe, and USA. 

  • Ongoing Technological Learning: Plator regularly updates our knowledge with the latest advancements from major players like Microsoft, Google, and OpenAI. 

  • Thought Leadership Contribution: Plator actively contributes to AI ethics and education through white papers, blogs, and participation in discussions. 

  • Proactive Event Engagement: Plator both attends and hosts AI events for insights exchange, networking, and staying informed about emerging technologies and research. 

  • Engagement with Think Tanks: Plator tracks and aligns with the evolving policies and guidelines set by industry, or government, think tanks and standards bodies in AI. 

  • Direct Engagement with AI Leaders: Plator follows global technology and ethical leaders directly for unfiltered insights into AI development and ethics. 

  • Insight Dissemination and Community Engagement: Plator shares our insights through various platforms and engaging with the wider AI community. 

  • Adaptive Learning Strategy: Plator continuously refining our learning strategies to stay current with the rapid evolution of AI technologies and practices. 

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12.         FURTHER READING/SOURCES INFLUENCING OUR AI POLICIES​

Explore the key resources that have guided and shaped Plator's approach to AI policy development: 

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Footnote: 

Plator AI Policy - The Partnership Role of AI Content and Human Verification at Plator: 

In crafting this paper, Plator has employed a distinctive approach by integrating our methodologies with AI tools from respectable, well known advanced AI companies (such as Microsoft, OpenAI, Google). This "hybrid" AI-powered consultancy model merges human-directed analysis with the rapid insights provided by generative AI, exemplifying a partnership that leverages the strengths of both human intellect and AI capabilities. 

Our commitment to transparency and ethical usage of AI extends to all facets of our work. Every source and URL link, whether AI-generated or sourced through our internet research, undergoes stringent verification by our human consultants. This meticulous process underlines the importance we place on the accuracy and relevance of the information we present, affirming our dedication to responsible AI utilization. 

For the generation of AI images, Plator currently employs platforms such as OpenAI's ChatGPT4/ Dall-E, Microsoft’s Bing AI Creator, further leveraging Microsoft Designer, and Canva. We intend to add Mid Journey, Google Vertex AI and other respected AI platforms over time. In doing so, we adhere strictly to the content guidance rules provided by these companies. All AI-generated content is subject to thorough monitoring, including manual supervision, review, and editing by our team. This ensures that our outputs not only meet our high standards of quality but also align with our ethical principles. 

At Plator, we believe in being open and transparent about the role of AI in content generation, recognizing its significant impact in today's society. Our approach is a testament to our belief in the positive potential of AI when paired with careful human oversight, ensuring that our use of these advanced technologies is both responsible and beneficial. 

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Plator's Own 11 Key AI Principles
Safety, security and privacy focus
Transparency and accountability
Avoiding bis adesuing fairness
Collaboraton and information sharing
Ethical considerations and governance
Accuracy an trustworthines
AI Generated Images
Enhancing user exprience
Evolving AI Legal Landscapes
Continuous AI Learning and Adaption
Furher Reading/sources influncing

We've Simplified It for You!

  • AI is transformative; Plator is committed to ethical and legal standards.

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  • Affiliated with The Future of Life: Asimolar AI Principles.

  • Human expertise guides, AI augments for responsible use.

  • Safeguarding data and privacy is paramount.

  • Adherence to privacy policies and laws.

  • Clear communication, feedback, and accountability.

  • Bias mitigation, fairness audits, diverse data sets.

  • Stakeholder engagement, information exchange.

  • Adherence to ethical guidelines, governance.

  • No engagement in harmful technologies.

  • Recognition of AI accuracy limitations.

  • Human oversight, user responsibility, refinement.

  • Ethical, creative AI with human review.

  • Avoidance of misrepresentation.

  • Focus on efficiency, capability, and enjoyment.

  • Dynamic legal environment awareness.

  • Commitment to evolving AI law compliance.

  • Proactive education and adaptation.

  • Implementation of comprehensive testing protocols.

  • Adherence to privacy policies and GDPR regulations.

  • Clear communication of AI capabilities and limitations.

  • Establishment of feedback mechanisms and accountability.

  • Mitigation of biases, fairness audits, and use of diverse data sets.

  • Commitment to inclusive AI systems and equitable access.

  • Stakeholder engagement, information exchange, and joint initiatives.

  • Adherence to ethical guidelines, governance structures, and continual review.

  • Prohibition of misuse and commitment to positive societal contributions.

  • Recognition of AI accuracy limitations and shared responsibility.

  • Human oversight, accuracy feedback mechanisms, and ongoing algorithm refinement.

  • Ethical and creative use of AI in image generation.

  • Human review for sensitivity, avoidance of misrepresentation.

  • Focus on efficiency, capability elevation, and holistic enjoyment.

  • Legal responsibility acknowledgment and compliance with evolving laws.

  • Proactive engagement with industry trends, technological learning, and thought leadership.

Anti-Bribery Policy

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TABLE OF CONTENTS

1. INTRODUCTION

2. PURPOSE AND SCOPE

3. LEGAL OBLIGATIONS

4. POLICY

5. RESPONSIBILITIES AND REPORTING PROCEDURE

6. RECORD-KEEPING

7. SANCTIONS FOR BREACH

8. DATA PROTECTION

9. MONITORING COMPLIANCE

10. TRAINING

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1.         INTRODUCTION

One of the Company’s core values is to uphold sound, responsible and fair business operations.  It is committed to promoting and maintaining the highest possible ethical standards in relation to all its business activities.  The Company’s reputation for maintaining lawful business practices is of paramount importance to it and this policy is designed to preserve these values.  The Company therefore has a zero-tolerance policy towards bribery and corruption and is committed to acting fairly and with integrity in all its business dealings and relationships wherever it operates and implementing and enforcing effective systems to counter bribery.  

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2.         PURPOSE AND SCOPE

This policy sets out the Company’s position on any form of bribery and corruption and provides guidelines aimed at:  

 

  • Ensuring compliance with anti-bribery laws, rules and regulations, not just within the UK, but also in any other country within which the Company may carry out its business or in relation to which its business may be connected. 

 

  • Enabling employees and persons associated with the Company to understand risks associated with unlawful conduct and to enable and encourage them to be vigilant and to effectively recognise, prevent, avoid and report any wrongdoing, whether by themselves or others. 

 

  • Providing suitable and secure reporting and communication channels and ensuring that any information that is reported is properly and effectively dealt with. 

 

  • Creating and maintaining a rigorous and effective framework for dealing with any suspected instances of bribery or other unethical conduct. 

 

This policy applies to all permanent and temporary employees of the Company (including any of its intermediaries, subsidiaries or associated companies).  It also applies to any individual or corporate entity associated with the Company or who performs functions in relation to, or for and on behalf of, the Company, including, but not limited to, directors, agency workers, casual workers, contractors, consultants, seconded staff, agents, suppliers and sponsors (“associated persons”).   

 

All employees and associated persons are expected to adhere to the principles set out in this policy.

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3.         LEGAL OBLIGATIONS

The key UK legislation on which this policy is based is the Bribery Act 2010 and it applies to the Company’s conduct both in the UK and abroad.   

 

A bribe is an inducement or reward offered, promised or provided in order to gain any commercial, contractual, regulatory or personal advantage. 

 

It is an offence in the UK to: 

 

  • Offer, promise or give a financial or other advantage to another person (i.e. bribe a person) whether within the UK or abroad, with the intention of inducing or rewarding improper conduct. 

 

  • Request, agree to receive or accept a financial or other advantage (i.e. receive a bribe) for or in relation to improper conduct.   

 

  • Bribe a foreign public official. 

 

You can be held personally liable for any such offence.  

 

It is also an offence in the UK for an employee or an associated person to bribe another person in the course of doing business intending either to obtain or retain business, or to obtain or retain an advantage in the conduct of business, for the Company.  The Company can be liable for this offence where it has failed to prevent such bribery by associated persons.  As well as an unlimited fine, it could also suffer substantial reputational damage in connection with this offence.  

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4.         POLICY

All employees and associated persons are required to: 

 

  • Comply with any anti-bribery and anti-corruption legislation that applies in any jurisdiction in any part of the world in which they might be expected to conduct business. 

 

  • Act honestly, responsibly and with integrity. 

 

  • Safeguard and uphold the Company’s core values by operating in an ethical, professional and lawful manner at all times. 

 

Bribery of any kind is strictly prohibited.  Under no circumstances should any provision be made, money set aside or accounts created for the purposes of facilitating the payment or receipt of a bribe.  

 

The Company recognises that industry practices may vary from country to country or from culture to culture.  What is considered unacceptable in one place may be normal or usual practice in another.  Nevertheless, a strict adherence to the guidelines set out in this policy is expected of all employees and associated persons at all times.  

 

If in doubt as to what might amount to bribery or other unethical conduct or might constitute a breach of this policy, you should refer the matter to your line manager or to (name), the Company’s Anti-Corruption Officer. 

 

For the Company’s rules and procedures in relation to the receipt of business gifts from third parties such as clients, customers, contractors and suppliers and corporate hospitality offered to or received from such third parties, please refer to the Company’s Receipt of Gifts Policy and Corporate Hospitality Policy.  These policies form part of the Company’s zero tolerance policy towards any form of bribery and should be read in conjunction with this policy.    

 

The giving of business gifts to clients, customers, contractors and suppliers is not prohibited provided the following requirements are met: 

 

  • The gift is not made with the intention of influencing a third party to obtain or retain business or a business advantage, or to reward the provision or retention of business or a business advantage. 

 

  • It complies with local laws. 

 

  • It is given in the Company’s name, not in the giver’s personal name. 

 

  • It does not include cash or a cash equivalent (such as gift vouchers). 

 

  • It is of an appropriate and reasonable type and value and given at an appropriate time. 

 

  • It is given openly, not secretly. 

 

  • It is approved in advance by a Director of the Company. 

 

Essentially, it is not acceptable to give, promise to give, or offer, a payment, gift or hospitality with the expectation or hope that a business advantage will be received, or to reward a business advantage already given, or to accept a payment, gift or hospitality from a third party that you know or suspect is offered or provided with the expectation that it will obtain a business advantage for them. 

 

For the avoidance of doubt, any payment or gift to a public official or other person to secure or accelerate the prompt or proper performance of a routine government procedure or process, otherwise known as a “facilitation payment”, is also strictly prohibited.  Facilitation payments are not commonly paid in the UK but they are common in some other jurisdictions. 

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5.         RESPONSIBILITIES AND REPORTING PROCEDURE

It is the contractual duty and responsibility of all employees and associated persons to take whatever reasonable steps are necessary to ensure compliance with this policy and to prevent, detect and report any suspected bribery or corruption in accordance with the procedure set out in the Company’s Public Interest Disclosure Policy.  You must immediately disclose to the Company any knowledge or suspicion you may have that you, or any other employee or associated person, has plans to offer, promise or give a bribe or to request, agree to receive or accept a bribe in connection with the business of the Company.  For the avoidance of doubt, this includes reporting your own wrongdoing.   

 

The duty to prevent, detect and report any incident of bribery and any potential risks rests not only with the Directors of the Company but applies equally to all employees and associated persons.      

 

The Company encourages all employees and associated persons to be vigilant and to report any inappropriate or unlawful conduct, suspicions or concerns promptly and without undue delay so that investigation may proceed and any action can be taken expeditiously.  For example, if a client or potential client offers you something to gain a business advantage with the Company or indicates to you that a gift or payment is required to secure their business. 

 

In the event that you wish to report an instance or suspected instance of bribery, you should follow the steps set out in the Company’s Public Interest Disclosure Policy.  Confidentiality will be maintained during the investigation to the extent that this is practical and appropriate in the circumstances.  The Company is committed to taking appropriate action against bribery or other unethical conduct.  This could include either reporting the matter to an appropriate external government department, regulatory agency or the police and/or taking internal disciplinary action against relevant employees and/or terminating contracts with associated persons.   

 

The Company will support anyone who raises genuine concerns in good faith under this policy, even if they turn out to be mistaken.  It is also committed to ensuring nobody suffers any detrimental treatment as a result of refusing to take part in bribery or corruption, or because of reporting in good faith their suspicion that an actual or potential bribery or corruption offence has taken place or may take place in the future. 

 

All employees and associated persons must ensure that any contract or agreement entered into by them for or on behalf of the Company contains an appropriate clause aimed at ensuring that any third party to the contract is aware of and agrees to adhere to the contents of this policy and further, that the contract expressly sets out the consequences of non-compliance including, where appropriate, clear provision for terminating the contract in the event of non-compliance or the commission of any relevant bribery offence.  

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6.         RECORD-KEEPING

All accounts, receipts, invoices and other documents and records relating to dealings with third parties must be prepared and maintained with strict accuracy and completeness.  No accounts must be kept “off the record” to facilitate or conceal improper payments. 

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7.         SANCTIONS FOR BREACH

Breach of any of the provisions of this policy will constitute a disciplinary offence and will be dealt with in accordance with the Company’s disciplinary procedure.  Depending on the gravity of the offence, it may be treated as gross misconduct and could render the employee liable to summary dismissal.   

 

As far as associated persons are concerned, breach of this policy could lead to the suspension or termination of any relevant contract, sub-contract or other agreement with the associated person. 

 

8.         DATA PROTECTION

When processing information in connection with a report made in pursuance of this policy or when processing any records or documents relating to dealings with third parties which relates to personal data, the Company will process this in accordance with its data protection policy and any internal privacy notices in force at the relevant time.  

 

Inappropriate access or disclosure of this data will constitute a data breach and should be reported immediately to the Company’s Data Protection Officer [Data representative] in accordance with the Company’s data protection policy. Reported data breaches will be investigated and may lead to sanctions under the Company’s disciplinary procedure. 

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9.         MONITORING COMPLIANCE

The Company’s Anti-Corruption Officer has lead responsibility for ensuring compliance with this policy and will review its contents on a regular basis.  They will be responsible for monitoring its effectiveness and will provide regular reports in this regard to the Directors of the Company who have overall responsibility for ensuring this policy complies with the Company’s legal and ethical obligations.   

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10.         TRAINING

The Company will provide training to all employees to help them understand their duties and responsibilities under this policy.   

 

The Company’s zero tolerance approach to bribery will also be communicated to all business partners at the outset of the business relationship with them and as appropriate thereafter. 

 

Examples of potential risks 

 

The following is a non-exhaustive list of possible issues which may raise bribery concerns and which you should report in accordance with the reporting procedure set out above: 

 

  • A third party insists on receiving a commission or fee before committing to signing a contract with the Company, or carrying out a government function or process for the Company. 

 

  • A third party requests payment in cash, or refuses to sign a formal commission or fee agreement, or to provide an invoice or receipt for a payment made. 

 

  • A third party requests an unexpected additional commission or fee to facilitate a service. 

 

  • A third party demands lavish, extraordinary or excessive gifts or hospitality before commencing or continuing contractual negotiations or provision of services. 

 

  • You are offered an unusually lavish, extraordinary or excessive gift or hospitality by a third party. 

 

  • You receive an invoice from a third party that appears to be non-standard or extraordinary. 

 

  • The Company is invoiced for a commission or fee payment that appears large given the service stated to have been provided. 

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Markel Law owns the copyright in this document. As a paying member of the Federation of Small Business (FSB) and in accordance with our membership agreement, Plator Ltd. have been granted permission to use this document. You may download and print this document solely for your reference. However, you are expressly prohibited from using, copying, or reproducing this document with the intent of making a profit or gaining financially from it. Additionally, you may not sell or distribute this document to third parties who are not members of your organization, whether for monetary payment or otherwise.

​

Please be aware that this document is intended to serve as general guidance only and does not constitute legal advice. Plator does not provide legal advice, and this document should not be considered a substitute for seeking advice from professional legal or other competent advisers. Before making any decisions or taking any actions based on this document, it is advisable to consult with a qualified legal professional.

​

Under no circumstances will Plator Ltd. be liable for any decisions made or actions taken in reliance on the information contained within this document, nor for any consequential, special, or similar damages, even if you have been advised of the possibility of such damages.

​

Please note that Plator Ltd. retains the right to update and maintain the most current versions of this document on its website, and your local copy may not reflect the most recent changes.

This Anti-Bribery Policy is provided in a layered format so you can click through to the specific areas set out below.

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  • The company values ethical business practices and maintaining a good reputation.

  • This policy is all about preventing bribery and corruption in our business dealings.

We've Simplified It for You!

  • We follow anti-bribery laws both in the UK and abroad.

  • Everyone should know how to spot and report any wrongdoing.

  • We have a system to deal with bribery suspicions.

  • The Bribery Act 2010 is crucial, and it applies everywhere we operate.

  • Bribes are inducements to gain an advantage.

  • It's illegal to bribe, request a bribe, or bribe a foreign official.

  • Follow anti-bribery laws wherever we do business.

  • Always act honestly, responsibly, and ethically.

  • Never engage in any form of bribery.

  • Giving or receiving gifts must be lawful, not secret, and not influence business decisions.

  • Everyone should prevent, detect, and report bribery.

  • Share any suspicions with your manager or the Anti-Corruption Officer.

  • The duty to prevent bribery applies to all, including directors.

  • Keep accurate records and avoid hidden payments.

  • Breaking this policy can lead to disciplinary action or contract termination.

  • Be careful with personal data; breaches should be reported.

  • The Anti-Corruption Officer ensures policy compliance.

  • Employees receive training on anti-bribery policies.

  • Business partners are also informed about our zero-tolerance approach.

  • Various situations can raise bribery concerns, and they should be reported.

INTRODUCTION ABP
PURPOSE AND SCOPE
LEGAL OBLIGATIONS
POLICY
RESPONSIBITITIES AND REPORTING PROCEDURE
RECORD KEEPING
SANCTIONS FOR BREACH
DATA PROTECTION
MONITORING COMPLIANCE
TRAINING

Modern Slavery Policy

Our business, ​Plator​ Ltd. is committed to combatting slavery and human trafficking in its business and supply chains, and we make this statement to assist with compliance with the Modern Slavery Act 2015. This statement relates to the financial year ending ​2023​. 

 

As our business has a turnover of less than £36 million, we do not have a legal obligation to produce a modern slavery statement. However: 

  1. We agree that exploitation within all supply chains ending in the UK is a blight on our society, and we are committed to playing our part in eliminating exploitation; 

  2. We understand that customers with obligations under the Modern Slavery Act 2015 cannot comply with those duties without our cooperation.  

 

To that end, we confirm that we have examined our own business and, to the extent that it is reasonably practicable, businesses within our supply chain and we confirm the following: 

  1. We confirm that within our own business, no relevant offence relating to slavery or human tracking has been committed.  

  2. We have made enquiries of businesses that supply directly to us and we are confident that no relevant offence is committed in that business.  

  3. Insofar as it was reasonably practicable, we have examined our supply chains and confirm that we found no evidence of slavery or human trafficking.  

 

Further details about our business and supply chain are provided below.  

 

Our business ​uses AI automation to enhance business consultancy.​ 

 

Our business structure is composed of: 

  • One CEO and founder to whom a business innovation architect reports to. 

 

We operate in the following countries: 

  • ​​England.​ 

​

We understand that certain industry sectors and geographical regions entail greater risk of exploitation than others. We do not believe that our supply chain is in one of those sectors.  

 

Where it is reasonably practicable, we ensure that businesses in our supply chain have made a similar statement relating to slavery and human trafficking. 

 

The person in our business responsible for assessing matters relating to slavery and human trafficking is: Our CEO and Founder

 

We also encourage all employees to report on any matters relating to slavery or human trafficking in our supply chains of which they become aware. 

 

Markel Law owns the copyright in this document. As a paying member of the Federation of Small Business (FSB) and in accordance with our membership agreement, Plator Ltd. have been granted permission to use this document. You may download and print this document solely for your reference. However, you are expressly prohibited from using, copying, or reproducing this document with the intent of making a profit or gaining financially from it. Additionally, you may not sell or distribute this document to third parties who are not members of your organization, whether for monetary payment or otherwise.

​

Please be aware that this document is intended to serve as general guidance only and does not constitute legal advice. Plator does not provide legal advice, and this document should not be considered a substitute for seeking advice from professional legal or other competent advisers. Before making any decisions or taking any actions based on this document, it is advisable to consult with a qualified legal professional.

​

Under no circumstances will Plator Ltd. be liable for any decisions made or actions taken in reliance on the information contained within this document, nor for any consequential, special, or similar damages, even if you have been advised of the possibility of such damages.

​

Please note that Plator Ltd. retains the right to update and maintain the most current versions of this document on its website, and your local copy may not reflect the most recent changes.

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We've Simplified It for You!

  • We're committed to combatting slavery and human trafficking in our business and supply chains.

  • We understand that our cooperation is essential for customers complying with the Modern Slavery Act 2015.

  • We've examined our business and, to the extent possible, businesses in our supply chain, confirming:

  1. No relevant slavery or human trafficking offences in our business.

  2. Businesses supplying directly to us have no relevant offences.

  3. No evidence of slavery or human trafficking in our supply chains.

  • Our business uses AI automation for business consultancy.

  • We encourage businesses in our supply chain to make a similar commitment against slavery and human trafficking.

  • We encourage our employees to report any issues related to slavery and human trafficking in our supply chains.

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